No Tripwire account for that character

[Former user]

I have an existing account at tripwire but I cannot login to tripwire today.

Tripwire website keeps on saying "No Tripwire account for that character" after I login with SSO.

The website asks me to make a new account for my character. So I did, with SSO. I shouldn't be able to do that because I have an existing account for the character. But somehow the website lets me do that.

After that I still can't login with the "new" account.

[Josh Glassmaker]

I need to know the character name to fix this.

It is caused by ESI failing mid account creation. I will have to code up a way to handle it but for now I can fix it manually.

[Belinda Mishi]

Name of my character is Belinda Mishi

[Josh Glassmaker]

That character has an account already that was created 12/08/2018 and has already been logged into 32 times. Last login was today at 8:09 EVE time.

Wrong character?

[Belinda Mishi]

It is that character. But I can't log in. Website says "No Tripwire account for that character". I cleared my browser's cache before trying again.

I tried another browser and it is still that way.

I can't login today. So I am not sure about that last log in at 8:09 eve time.

[Belinda Mishi]

I have just logged in now. Thanks. What happened?

Did the problem just fix itself?

[Josh Glassmaker]

I am guessing CCP are having ESI issues ... cuz I didn't touch a thing. I was confused what was happening haha

[Josh Glassmaker]

If this happens again, either reopen this issue or create another one

[Belinda Mishi]

It has happened again. I can't log in in the last 3 days.