Unable to sign/login as admin; have user account already

[Former user]

As the title says, am trying to create an admin account so can get this working for the corporation. It refuses to work. Thanks

[Josh Glassmaker]

Can you share a bit more when you say "It refuses to work"? I've checked the server logs but there were no errors at all. I did notice one of the server nodes was in need of a reboot, so I've done that.

[jim]

Sure thing. I am logged in with an already created user (aprhael) is the user. I would like to sign up the corp to use your service. I click register as admin it takes me to the SSO, that works, i login as the appropriate character and then returns me to this screen, no workie. I've posted the only response I get when doing this. I am CEO of the corp I am trying to administer. I've also tried this on both internet explorer and firefox, so it's not no-script that is interfering with the process. Thank you for looking into this.

I

[Josh Glassmaker]

I haven't been able to recreate the issue yet and there are still no errors in the logs. I do have a theory that it could be caused by a character that has no corp roles assigned, I need to test this theory by removing roles from one of my character and waiting for the EVE API to update, which will take 1 hour for the cache to expire.

Now I have verified Aprhael is the CEO of the corp and I can manually make that character a corp admin in Tripwire if you do not want to wait for the fix, let me know if you want me to make the manual change.

[jim]

I've tried it on an alt too in the same corp that is a director, still no luck. Not sure exactly what would be causing it. I can wait, that's not an issue, but I won't say no to manual fix too, would be nice to get this set up...one less thing to dick with tomorrow ;) Thanks again for looking into this, and apologize for the work this is.

[Josh Glassmaker]

I've gone ahead and set Aprhael as an admin.

If I am not correct about the issue, this could take longer to fix so best no leave you in limbo too long. Thanks for reporting the issue - I am sure others have hit this issue and have not reported it.

[jim]

Thank you very much. Will report back if I have further issues. o7

[Matthew Collinsworth]

I am having the exact same issue on my character Kreelenov. He is CEO of his corp as well. I tried setting an alternate username and password manually in my character settings and then made the attempt both while logged in and after logging out. Exact same results as above.

[Josh Glassmaker]

I confirmed the issue is because the character has no corporate titles assigned to them. I am working on a fix but it won't be finished until tomorrow. Assign a corp title and wait 60 minutes (that is the EVE API cache time for this data).

[Josh Glassmaker]

Fixed with latest release 1.11.18