Stuck in installation process

[Thorsten]

My environment is somehow stuck in the installation process. The installation starts correctly after I have uploaded it to the server. I can configure the settings. After saving the setting I always gets redirected to the next page. That page does not show any plugin settings?

After I clicked “save changes” I am stuck in a loop for that page. Starting a new moodle session works, but when I open the administration > notifications, I gets redirected to the shown page again.

I am using 3.9 latest.

Best, Thorsten

[David Watson]

Hi sorry for the slow response but if you still have this issue I would try purging caches, checking server error logs or turning on debugging messages via Admin > Development, and checking file and directory permissions as sometimes these change on upgrade

[Thorsten]

Hi, thank you for your input. We already tried purging cache, debug of the server logs or looking into debug messages. Unfortunately, we haven’t found any problem in our environment. I assume there must be any type of inconsistence to another plugin. Are there any known issue in combination to other plugins.

Best regards, Thorsten

[Rodrigo Rodrigues]

Having the same issue here on 3.9.17

[David Watson]

Thanks both. I will take a look, but in the meantime if you can provide any of this information it would help me to replicate:

• Which Tiles plugin version you are using? (see https://moodle.org/plugins/format_tiles/versions). Do you have 3.11.1.3 (2020080629)?
• Database (postgres, MySQL etc)?
• PHP version?
• Whether this is a fresh install of Tiles or an upgrade from a previous version, and if so which version?

Many thanks

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[Thorsten]

Hi David,

Thanks for investigating!

Version: $plugin->release = "3.11.1.3";
Database: mariadb 10.5.15
PHP: 7.4.30
it is a fresh installation. We never had the Tiles format installed before.

Best regards

Thorsten

[David Watson]

Thorsten are you able to navigate to {wwwroot}/admin/settings.php?section=formatsettingtiles and save the settings from there?

Which theme are you using?

[Thorsten]

Yes, I can navigate to that URL. I can modify the settings there. But when I open administration > notifications again, I will be redirected to the page I showed above. Well, I can use the course format can be used in courses now but I fear I have other sideeffects that are caused in the behavior.

[David Watson]

Thanks did you save the Tiles settings when on that page? If not, please do that as it may stop the redirect. And which theme are you using?

[Thorsten]

We are using Edwiser Remui. The error occurs too when using a different theme.

Well, it doesn’t make any change if I am going to save the settings during installation or later in the plugin settings. I will always be redirected to the shown page when opening administration > notifications.

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