Files are previsualized even if "Force download" is selected when using subtiles
When using the tiles format with the subtiles setting enabled, it seems that the file display setting isn’t considered, because when a file is configured to “Force download“ it’s been previsualized.
We’re using the last version of the plugin (3.7.0.12) on Moodle 3.7.2
Comments (6)
-
reporter -
repo owner Are you using the latest version of the plugin? Please upgrade if not, as there was a fix included in one of the most recent releases which may help with this
-
reporter Hi David,
I think I do (3.7.0.16), at least it’s the latest version available at https://moodle.org/plugins/format_tiles
-
repo owner Hi Iñigo apologies it has been a while on this. Is it still an issue?
It’s a mystery as it sounds exactly like something that was fixed before. When you get this error, can you tell me what the URL is in the device address bar? I assume there is an error of some kind in that URL. If it detects a mobile device, the plugin should direct the user to the pluginfile URL, so that they can view the file natively in their device, rather than trying to embed it.
Also a long shot - could your upgrade have been incomplete? Are you sure the files on your server are the latest versions in all cases?
-
reporter Hi,
The reason of the mystery maybe was that there was a newer version available here and i was using the one at moodle.org?
Anyway, recently we’ve upgraded to Moodle 3.9 and this issue isn’t affecting us any more, so I will close the issue.
Thanks!
-
reporter - changed status to resolved
Solved after upgrading to Moodle 3.9
- Log in to comment
Hi again,
We’ve detected that, while navigating on a mobile browser, when clicking on a PDF file on a course with tiles format the file isn’t previsualized and Moodle throws this error:
Error code: filenotfound
This happens whatever the display setting of the file is, so I think it can be related to this issue (if it’s not tell me and I’ll open another issue).
We’re using the last version of the plugin (3.7.0.16) on Moodle 3.7.4