Files are previsualized even if "Force download" is selected when using subtiles

[Iñigo Zendegi Urzelai]

When using the tiles format with the subtiles setting enabled, it seems that the file display setting isn’t considered, because when a file is configured to “Force download“ it’s been previsualized.

We’re using the last version of the plugin (3.7.0.12) on Moodle 3.7.2

[Iñigo Zendegi Urzelai]

Hi again,

We’ve detected that, while navigating on a mobile browser, when clicking on a PDF file on a course with tiles format the file isn’t previsualized and Moodle throws this error:

Error code: filenotfound

• line 494 of /lib/setuplib.php: moodle_exception thrown
• line 2074 of /lib/filelib.php: call to print_error()
• line 4953 of /lib/filelib.php: call to send_file_not_found()
• line 44 of /pluginfile.php: call to file_pluginfile()

This happens whatever the display setting of the file is, so I think it can be related to this issue (if it’s not tell me and I’ll open another issue).

We’re using the last version of the plugin (3.7.0.16) on Moodle 3.7.4

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[David Watson]

Are you using the latest version of the plugin? Please upgrade if not, as there was a fix included in one of the most recent releases which may help with this

[Iñigo Zendegi Urzelai]

Hi David,

I think I do (3.7.0.16), at least it’s the latest version available at https://moodle.org/plugins/format_tiles

[David Watson]

Hi Iñigo apologies it has been a while on this. Is it still an issue?

It’s a mystery as it sounds exactly like something that was fixed before. When you get this error, can you tell me what the URL is in the device address bar? I assume there is an error of some kind in that URL. If it detects a mobile device, the plugin should direct the user to the pluginfile URL, so that they can view the file natively in their device, rather than trying to embed it.

Also a long shot - could your upgrade have been incomplete? Are you sure the files on your server are the latest versions in all cases?

[Iñigo Zendegi Urzelai]

Hi,

The reason of the mystery maybe was that there was a newer version available here and i was using the one at moodle.org?

Anyway, recently we’ve upgraded to Moodle 3.9 and this issue isn’t affecting us any more, so I will close the issue.

Thanks!

[Iñigo Zendegi Urzelai]

Solved after upgrading to Moodle 3.9