An error occurred while processing this request

[DCBjacob]

Hello, I recently updated the backend of my web server which involved in me restoring my website from a backup. I am running into an issue that only seems to affect accordion_pro. I can’t edit existing accordion pro blocks or add additions blocks. I get a light box error message that says “An error occurred while processing this request”. I would try to reinstall the addon, but I’m afraid of losing all the content in those accordion blocks. Could you help me with this issue?

https://www.dakotacollege.edu/explore-dcb/campus-map/thatcher-hall-tour

I also did update Concrete5 version to the latest release during this transition. Maybe that is the issue?

[Fabian Bitter]

I assume you don’t have set chmod 777 permissions for applications/files directory. You can try to fix the permissions. If that doesnt help you can purchase an support hour and send me your credentials. Then i will log in into your server and will find and fix the issue.

[DCBjacob]

Thanks for the fast response, that doesn’t seem to be the issue from what I can tell. This is installed on Windows Server 2019 and it appears the only affected addon is Accordion Pro. What is your rate for one hour?

[Fabian Bitter]

The hourly rate is 120 usd. If you agree i can login to your system and investigate this issue. Should it be an issue from the addon itself i dont bill you but im almost 100% sure this is an configuration issue. If you want send me the credentials to [e-mail]

[DCBjacob]

It appears to be a compatibility issue of sorts. I installed a fresh copy of Concrete 8.5.4 into the latest compiled instance of XAMPP with PHP 7.3.25 on a test server and I’m getting a different error. But an error none the less. Maybe this information is helpful? I forgot to mention that I changed PHP versions while upgrading to the latest release of Concrete5.

‌

Call to undefined method Concrete\Core\Editor\CkeditorEditor::getEditorOptions()

Details
C:\xampp\htdocs\packages\accordion_pro\blocks\accordion_pro\form.php(228): Error->null  
C:\xampp\htdocs\concrete\src\Block\View\BlockView.php(361): null->include   
C:\xampp\htdocs\packages\accordion_pro\blocks\accordion_pro\add.php(13): Concrete\Core\Block\View\BlockView->inc    
C:\xampp\htdocs\concrete\src\Block\View\BlockView.php(248): null->include   
C:\xampp\htdocs\concrete\src\View\AbstractView.php(164): Concrete\Core\Block\View\BlockView->renderViewContents 
C:\xampp\htdocs\concrete\views\dialogs\page\add_block.php(102): Concrete\Core\View\AbstractView->render 
C:\xampp\htdocs\concrete\src\View\View.php(267): null->include  
C:\xampp\htdocs\concrete\src\View\View.php(245): Concrete\Core\View\View->renderInnerContents   
C:\xampp\htdocs\concrete\src\View\AbstractView.php(164): Concrete\Core\View\View->renderViewContents    
C:\xampp\htdocs\concrete\src\Routing\ControllerRouteAction.php(82): Concrete\Core\View\AbstractView->render 
C:\xampp\htdocs\concrete\src\Http\RouteDispatcher.php(37): Concrete\Core\Routing\ControllerRouteAction->execute 
C:\xampp\htdocs\concrete\src\Http\Middleware\DispatcherDelegate.php(39): Concrete\Core\Http\RouteDispatcher->dispatch   
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareStack.php(86): Concrete\Core\Http\Middleware\DispatcherDelegate->next    
C:\xampp\htdocs\concrete\src\Http\DefaultDispatcher.php(125): Concrete\Core\Http\Middleware\MiddlewareStack->process    
C:\xampp\htdocs\concrete\src\Http\DefaultDispatcher.php(58): Concrete\Core\Http\DefaultDispatcher->handleDispatch   
C:\xampp\htdocs\concrete\src\Http\Middleware\DispatcherDelegate.php(39): Concrete\Core\Http\DefaultDispatcher->dispatch 
C:\xampp\htdocs\concrete\src\Http\Middleware\ThumbnailMiddleware.php(76): Concrete\Core\Http\Middleware\DispatcherDelegate->next    
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\ThumbnailMiddleware->process 
C:\xampp\htdocs\concrete\src\Http\Middleware\FrameOptionsMiddleware.php(39): Concrete\Core\Http\Middleware\MiddlewareDelegate->next 
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\FrameOptionsMiddleware->process  
C:\xampp\htdocs\concrete\src\Http\Middleware\CookieMiddleware.php(35): Concrete\Core\Http\Middleware\MiddlewareDelegate->next   
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\CookieMiddleware->process    
C:\xampp\htdocs\concrete\src\Http\Middleware\ApplicationMiddleware.php(29): Concrete\Core\Http\Middleware\MiddlewareDelegate->next  
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareDelegate.php(50): Concrete\Core\Http\Middleware\ApplicationMiddleware->process   
C:\xampp\htdocs\concrete\src\Http\Middleware\MiddlewareStack.php(86): Concrete\Core\Http\Middleware\MiddlewareDelegate->next    
C:\xampp\htdocs\concrete\src\Http\DefaultServer.php(85): Concrete\Core\Http\Middleware\MiddlewareStack->process 
C:\xampp\htdocs\concrete\src\Foundation\Runtime\Run\DefaultRunner.php(128): Concrete\Core\Http\DefaultServer->handleRequest 
C:\xampp\htdocs\concrete\src\Foundation\Runtime\DefaultRuntime.php(102): Concrete\Core\Foundation\Runtime\Run\DefaultRunner->run    
C:\xampp\htdocs\concrete\dispatcher.php(45): Concrete\Core\Foundation\Runtime\DefaultRuntime->run   
C:\xampp\htdocs\index.php(3): null->require

‌

[DCBjacob]

Here’s the environment information from my test server.

# concrete5 Version
Core Version - 8.5.4
Version Installed - 8.5.4
Database Version - 20200609145307

# Database Information
Version: 10.4.17-MariaDB
SQL Mode: NO_ZERO_IN_DATE,NO_ZERO_DATE,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Accordion Pro (1.1.3)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.46 (Win64) OpenSSL/1.1.1h PHP/7.3.25

# Server API
apache2handler

# PHP Version
7.3.25

# PHP Extensions
apache2handler, bcmath, bz2, calendar, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, readline, Reflection, session, SimpleXML, SPL, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, zlib

# PHP Settings
max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 512M
post_max_size - 40M
upload_max_filesize - 40M
mbstring.regex_stack_limit - 100000
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200

‌

[Fabian Bitter]

Please upgrade to 1.1.5

[DCBjacob]

Oh wow, I fell like a dummy! I should have checked there first. I didn’t get an alert to update the addon through the Concrete5 Dashboard, but I did find the newer version by accessing my purchases through my Concrete5 profile. Thank you so much for your time today!

[DCBjacob]

Updated to version 1.1.5

[Fabian Bitter]

Your Wellcome have a good day!