A custom field is/isn't initialized(initialized-condition)

[FatimaM]

Hi

We should check on step Resolve the filed Request type is filled or not. This field is created based on add-on Extension for JSD.See attachment.It is just copy values from Customer Request Type field Now the problem is that if this value is not selected we cannot use this condition for checking.Each time the transition passes see attachment

[Fidel Castro Armario]

Hi Fatima,

I have used "A custom field is/isn't initialized" condition successfully in order to make Request type (of Extension JSD) field mandatory. If you don't set the field the transition is not shown.

I don't know why it's not working for you. Can you please attach a screenshot with condition's tab of your transition configuration? I need to see all the conditions you have in the transition.

[FatimaM]

May be value No Match is not null value.I attach conditions.Is there any validator from you that I could use for this?

[Fidel Castro Armario]

Try using "Boolean condition with math, date-time or text-string terms" with the following boolean expression:

%{nnnnn} != null

replacing nnnnn with the field code of "Request type" in your particular JIRA instance.

[FatimaM]

no it does not work

[Fidel Castro Armario]

The behavior you are implementing with that condition is that the transition will only be shown when field "Request type" shows "No match". Is it what you intend to do?

[FatimaM]

the idea is if Request type is not filled do not allow to make transition Resolve

[Fidel Castro Armario]

Then your configuration is "A custom field is/isn't initialized" was not correct. You should have used is initialized instead of is not initialized.

Please, try that configuration.

[FatimaM]

I have tried this also but it does not work

[Fidel Castro Armario]

Can you please explain in more detail why is it not working? Is the transition shown when it should be hidden, or is the opposite case?

Please, try refreshing your browser after editing "Request type", since when you set that particular field the transition is not shown until you refresh the browser.

[Fidel Castro Armario]

Fatima, I'm available for a video-conference until 17:00 UTC. I would like to see the failure of that validation in direct.

[FatimaM]

Hi Fidel

We just want simple case if in Transition Screen Request Type is selected then allow transition to execute.If not then do not allow.

We just achieved our goal.The vendor released the new version of add-on.See link: https://intenso.atlassian.net/wiki/pages/viewpage.action?pageId=49446964

Thanks for support

[Fidel Castro Armario]

Ok, Fatima. I close the issue.