Copy a parsed text to a field Function for this transition.

[FatimaM]

Hi After using this post function in Resolve transition in Jira Service desk,we are not getting resolved notification from Jira.After we delete the notification comes.See attachment(post function order,notification)

[Fidel Castro Armario]

Hi Fatima,

Do you mean the email you are trying to send using "Send an email" post-function is not being received by the destinataries?

[Fidel Castro Armario]

Try updating to 2.2.11 which fixes a bug in Send and email post-function.

[Fidel Castro Armario]

Any update on this issue?

[FatimaM]

Hi Fidel Pls look at notifications in your jira.I did not receive these comments as notifictaions. That is why I do not know what is going on my issues here

[Fidel Castro Armario]

It's a problem with Bitbucket. I have reported the problem to Atlassian through issue BBS-31964.

[FatimaM]

Our problem is in this post function Copy a parsed text to a field Pls look at my attachment of workflow post functions.When I erase this post function the notification about resolution which sends JIra comes.With this post function it does not come. Pls look at your code

[Fidel Castro Armario]

I have tried to reproduce your configuration using JIRA 7.1.6 and JIRA Workflow Toolbox 2.2.9 with a "Copy parsed text to a field" post-function in "Resolve Issue" transition for setting a User Picker custom field to Current User.

It works as expected and issue resolved notifications arrive normally to mailbox.

I'm assuming that "Resolved by" custom field is a User Picker. Can you please confirm this?

[Fidel Castro Armario]

Fatima, I'm available for a videoconference for talking about this issue. Please, propose a date-time if you are interested.

[FatimaM]

Hi Fidel.Yes Resolved by s User picker field.see attachment

[FatimaM]

We are using Jira v7.1.0# and JWT 2.2.11 Pls look at attachment: 1.The post function and their order 2.The created issue number 3.And notifications about this issue(create,resolve transitions).But there is no Request Resolved notification

Pls try to reproduce such situation as I described

[Fidel Castro Armario]

Fatima, that failure is really odd, since setting a User Picker field has nothing to do with email notifications. I can't imagine how are both facts related.

I need the following:

• XML file of your workflow.
• If possible, the log file of your server, or the part related with the failure. You can send it to [e-mail].

Thanks.

[FatimaM]

Also I attach SLA does not work when we use this post-function.I mean event Resolution does not apply

[Fidel Castro Armario]

Fatima,

I need the following information in order to work on this issue:

• XML file of your workflow.
• If possible, the log file of your server, or the part related with the failure. You can send it to [e-mail].

Thanks.

[Fidel Castro Armario]

Hi Fatima, I'm interested in having a video-conference in order to see your problem in direct. Is it possible?

[Fidel Castro Armario]

Fatima,

In relation to the problem with the SLA, please, try refreshing the browser after resolving the issue, you will see that SLA indicator shows correct information again. This is not a problem related with JIRA Workflow Toolbox, but with JIRA itself. You can removing the post-function of the "Resolve Issue" transition, and the behavior will keep happening.

In relation with the other problem you mention in this issue, I need to have a video-conference with you, otherwise I'm blocked and can't advance. If you are really interested in solving it, please set a date and time for the meeting.

[Fidel Castro Armario]

Fatima, please reopen the issue if you keep needing support about it.