Post Function for Email Not Displaying all JIRA fields

[Bart Gundersen]

I have added a post function on "CREATE" to email a specific group of users. The email is to include the JIRA "ISSUE KEY" and "REPORTER". The email is sent successfully, however, both the "ISSUE KEY" and "REPORTER" show up as blank

Send an email with the following parameters: From: default sender for current JIRA instance To: [e-mail], [e-mail] Cc: Sending mode: Common Email's subject: CCX JIRA DA Created: %{Issue key} %{Summary}

Email's body: <p>This is to notify you that a new CCX JIRA DA was created. If not part of a known and approved effort further research may be warranted.</p>

<p>DA JIRA ID: %{Issue key}</p> <p>DA Summary: %{Summary}</p> <p>DA Description: %{Description}</p> <p>DA Component: %{Components}</p> <p>DA Created by: %{Reporter's full name}</p> <p>BTD: %{Epic Link}</p>

Body format: HTML

Any assistance would be appreciated

[Fidel Castro Armario]

Can you please attach a screenshot of post-function's tab of "Create Issue" transition? I would like to see the configuration of the post-function, and all the post-functions being executed in the transition.

[Bart Gundersen]

Here is the screenshot.

Best Regards, Bart

[Fidel Castro Armario]

Hi Bart,

Do the following 2 changes:

1. Move post-function "Send an email" after post-funcion "Creates the issue originally".
2. Remove your last post-function, since it's corrupted, and add a new post-function for firing an "Issue is created" event. This post-function should be at last position in execution order.

[Bart Gundersen]

Hi Fidel,

I made the recommended changes and it is now working as expected.

Thank you for your help! Bart

[Fidel Castro Armario]

Great!