"is not initialized" is not working for existing tickets

[Vivek N]

Hello, We are having issue with our jira workflow. We have two tickets using same workflow. The workflow uses additional checks when transitioning from one status to another

Workflow -> Condition -> If custom field US-UAT Approver is not initialized. by JWT

This isn't working for existing tickets. However if I create a new ticket, it works. What could be the problem ?

Using latest version, updated 2 days ago

[Fidel Castro Armario]

Hi Vivek,

Did the problem appeared after updating to the most recent version of the plugin (i.e., 2.2.29)?

Please, attach the following 2 screenshots: condition's tab and validator's tab of the transition were you are experiencing the problem.

How does the problem manifest? Is the transition not been shown when it should? Is the transition being shown when it shouldn't? Is an error message being shown?

Which type is field US-UAT Approver? Is a custom field provided by a plugin, or is it JIRA native?

[Vivek N]

Attached.

US-UAT Approver is a jira inbuilt user picker field. There is nothing in validator's tab

[Fidel Castro Armario]

Thanks for the information Vivek. I have some other questions:

1. Did the problem appeared after updating to the most recent version of the plugin (i.e., 2.2.29)?
2. How does the problem manifest? Is the transition not been shown when it should? Is the transition being shown when it shouldn't? Is an error message being shown?
3. Which version of JIRA are you using?

[Vivek N]

No. The problem was there with the old version. I thought that updating would help, but it didn.t The transition isn't showing when it should. JIRA 7.21

[Fidel Castro Armario]

Try replacing that condition with "Boolean condition with math, date-time or text-string terms" using the following boolean expression:

%{nnnnn} = null

replacing nnnnn with field code for US-UAT Approver custom field.

[Fidel Castro Armario]

Any update on this issue?

[Fidel Castro Armario]

I close the issue. Please, reopen it if you need to.