While license expired, JIRA created issues with invalid workflows (Assign option only available)

Issue #515 resolved
Hubert Gabel created an issue 2017-02-16
While we temporarily did not have a valid license, our users saw this message.
"Error creating issue: A VALID LICENSE FOR JIRA WORKFLOW TOOLBOX PLUGIN IS REQUIRED. PLEASE, CONTACT YOUR JIRA ADMINISTRATOR."
Apparently issues were created, with invalid Workflows and Assign was basically only available option.
To work around this, Administrator Moved the issues to another Issue Type, which has another than original Workflow, one which does not use this add-on, and then Moves it back to original Issue type
Perhaps there is another solution possible?
Bug-example.JPG
Comments (8)

Fidel Castro Armario repo owner
Hi Hubert,

First of all, sorry for the annoyance caused by the plugin, but that's not the intended behavior when not valid licenses are found. Indeed, the normal behavior under that circumstances is the following:
- Conditions: always return false.
- Validations: always return an error message, and transition is not executed.
- Post-functions: throws an error and prevent transition from being executed.
- Custom fields: return null, i.e., stop being shown in the screens.
Transitions in JIRA behaves as transactions, thus if a post-function throws an error (exception indeed), issue should be restored to status previous to transition execution attempt.

If JIRA had behaved as expected, the problem you have experienced wouldn't have been possible.

Can you please attach a XML export of your workflow, and tell me which transition was executed resulting in the problem you have described? If you prefer it, you can send the workflow to support@workflowarts.com.
- 2017-02-16T18:27:10+00:00
Hubert Gabel reporter
Hi Fidel,
thanks for your reply. In attached Workflow Post-function while Create did throw an error and did not prevent transition being executed. For us it is not a show stopper and it might help you to find why it did not act as you expected..
We use your add-on - to propagate Tempo Timesheets's Account info from Epic - to newly created Child issues while create, - with a correction possibility at New (transition B: Account). - If no Epic or no Account info, Issue is to be created without the Account info.
Obviously, our users did see the error message, and yet JIRA did create the issues ...
Error message
Workflow plx Software Workflow.JPG
workflow xml (I am not allowed to attach it so it is enclosed as code)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE workflow PUBLIC "-//OpenSymphony Group//DTD OSWorkflow 2.8//EN" "http://www.opensymphony.com/osworkflow/workflow_2_8.dtd">
<workflow>
  <meta name="jira.description">Workflow for issues related to bugs</meta>
  <meta name="jira.update.author.key">hubert gabel</meta>
  <meta name="jira.updated.date">1487242734631</meta>
  <initial-actions>
    <action id="1" name="Create" view="fieldscreen">
      <meta name="jira.description">Create this Issue and have it checked by Bug Master</meta>
      <meta name="jira.fieldscreen.id">10009</meta>
      <validators>
        <validator name="" type="class">
          <arg name="permission">Create Issue</arg>
          <arg name="class.name">com.atlassian.jira.workflow.validator.PermissionValidator</arg>
        </validator>
      </validators>
      <results>
        <unconditional-result old-status="null" status="open" step="1">
          <post-functions>
            <function type="class">
              <arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueCreateFunction</arg>
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              <arg name="cumulativeOperation">false</arg>
              <arg name="mathOperation">max</arg>
              <arg name="expression"></arg>
              <arg name="sourceExpression"></arg>
              <arg name="includeSisterSubtasks">false</arg>
              <arg name="recursiveOperation">false</arg>
              <arg name="selectedTargetField">12105</arg>
              <arg name="issueTypes">10013,10011,10010,10100,10208,10009,10207,10801,10206,10800,10008,10700,10205,10007,10601,10600,10203,10500,10401,10202,10400,10201,10300</arg>
              <arg name="parametrizationVersion">1</arg>
              <arg name="dontOverwrite">false</arg>
              <arg name="actingUser">field_00020</arg>
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              <arg name="includeSubtasks">false</arg>
              <arg name="sourceType">field</arg>
              <arg name="outwardIssueLinkTypes"></arg>
              <arg name="full.module.key">com.fca.jira.plugins.workflowToolbox.workflow-toolboxread-linked-issues</arg>
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2017-02-17T07:35:58+00:00
Fidel Castro Armario repo owner
I'm trying to reproduce your problem using JIRA 7.3.1 and JIRA Workflow Toolbox 2.2.31, but I get an error message when clicking on "Create" button, and issue is not created. That's the expected behavior.

Which version of JIRA and JIRA Workflow Toolbox are you using?
- 2017-02-17T09:47:39+00:00
Hubert Gabel reporter
JIRA Core 7.0.10 JIRA Software 7.0.11 and JIRA Workflow Toolbox 2.2.31

We did see the error message and could only revert the changes. In the background however, the issue was created.

So you suggest this might be due to the JIRA version we are using?
- 2017-02-17T10:43:33+00:00
Fidel Castro Armario repo owner
Hi Hubert,

You are right. I didn't realize that the issue is created. I have tested it on JIRA 7.0.10 and 7.3.1, and in both cases happens the same.

Anyway, there is simple way to solve the problem of those "corrupted" issues: you should run JIRA Integrity Checker, available at Administration > System > Integrity Checker.

This problem only happens when the error occurs in a post-function in transition Create Issue. No problem happens in any other transition, or with a validator in Create Issue transition.

The only way to avoid this problem is to let the transition execute without doing nothing. But although no corruption occurs, in my opinion, it's an even worse solution, because the user is not warned about the problem, and is assuming that the workflow keeps working normally, but maybe some important post-functions have not done their job, producing silent and uncontrolled inconsistencies in the issues.

Any suggestion is welcome.
- 2017-02-17T11:41:52+00:00
Hubert Gabel reporter
Thanks for your reply and suggestions. Purchase of this add-on has already been approved, it is a matter of days that it will be made effective so we will not run into this issue again, I guess.

| The only way to avoid this problem is to let the transition execute without doing nothing. That certainly is worse than creating an issue which can be corrected ...

A valid option would be to disable the Create button, and I realize that I've added the post-function AFTER the issue has been created, so that would not be a good option either.

Then the second best option would be to enhance the error message and add a line like: "WTP post-function has not been executed, issue xxx-nnnn has been created" Maybe that would work ...
- 2017-02-17T12:01:21+00:00
Fidel Castro Armario repo owner
- changed status to resolved
Hubert, I close the issue, since I don't find any feasible way to implement your suggestions.
- 2017-03-22T22:21:03+00:00
Hubert Gabel reporter
Hi Fidel, Fair enough. Thanks for info.
- 2017-03-23T08:13:04+00:00
Log in to comment
Assignee: –
Type: bug
Priority: major
Status: resolved
Version: 2.2.31
Votes: 0
Watchers: 1