Character set wrong when using copy via link

[Christian Unbehend]

One of our customers, a big broadband telecommunication company, uses JIRA for planning and coordinating the extension of its broadband infrastructure. In those workflows in many transitions we use copy via link to copy field values to linked issues. When using german special characters like ö,ü,ß those characters disappear in the target (see attachment). JIRA 6.4.1.3

[Fidel Castro Armario]

Hi Christian,

Please, attach a screenshot of the configuration of the post-function you are using for copying field values between linked issues.

[Christian Unbehend]

The problem only occurs, if Browser-URLs are copied, e.g.: File://unity/data/Technik_Netze/Network_Development/Ordermanagement/öffentlich/ABEr Maßnahmen/01 ABEr_ab_2017/6311C1-20_ANDE-21427

If input is from keyboard everything is fine..

[Fidel Castro Armario]

Hi Christian, I'm having difficulties to reproduce your problem. Can you, please, update to JIRA Workflow Toolbox 2.2.32 (most recent version), and let me know whether the problem persist?

[Fidel Castro Armario]

Hi Christian, did you updated and tested again?

[Christian Unbehend]

Hi Fidel, Users have found a workaround and additionally the problem occurs with other tools which copy via link. So we don't think this is a problem of WF-Toolbox, but perhaps the JIRA-API. No further investigation needed actually.

[Fidel Castro Armario]

Thanks, Christian. I close the issue. Please, reopen it if you need to.

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