1. Fidel Castro Armario Avatar Fidel Castro Armario
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Post function email with attachment not working

Issue #543 resolved
Ken Becker created an issue

If there is NO attachment this works however when a file is attached no email is received at all. We had "creates the issues originally" in position 5 and moved that to 1 and this still is not working. I have attached the email which has more info.

Comments (13)

  1. Fidel Castro Armario repo owner

    Hi Ken,

    Which version of JIRA are you using?

    Can you, please, attach the XML export of your workflow?

    Have you checked the log file for error messages associated with the problem?

  2. Ken Becker reporter

    JIRA Software 7.3.0

    This is the related error I see in the logs 2017-03-15 08:02:18,245 http-nio-80-exec-250 ERROR kbecker 482x5752821x2 3jkg73 7.40.13.56 /secure/QuickCreateIssue.jspa [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.issue.IssueEvent@42bc603e[issue=ITW-3713,comment=<null>,worklog=<null>,changelog=<null>,eventTypeId=1,sendMail=true,params={eventsource=workflow, baseurl=http://jira},subtasksUpdated=false]] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener@33bcc66a}] java.lang.RuntimeException: java.lang.NullPointerException at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48) at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:120) at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:132) at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:83) at com.atlassian.jira.workflow.function.event.FireIssueEventFunction.execute(FireIssueEventFunction.java:53) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606) at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:741) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:580) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:494) at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:192) at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:238) at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:207) ... 2 filtered at java.lang.reflect.Method.invoke(Method.java:498) at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) at com.sun.proxy.$Proxy445.create(Unknown Source) ... 2 filtered at java.lang.reflect.Method.invoke(Method.java:498) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) at com.sun.proxy.$Proxy445.create(Unknown Source) at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:308) ... 1 filtered at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) ... 7 filtered at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) ... 52 filtered at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56) ... 4 filtered at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62) ... 7 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 20 filtered at com.intenso.jira.contentinjection.filter.ContentInjectionFilter.doFilter(ContentInjectionFilter.java:71) ... 41 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74) ... 36 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 5 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) ... 4 filtered at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) ... 8 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 7 filtered at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:219) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:196) at net.bull.javamelody.PluginMonitoringFilter.doFilter(PluginMonitoringFilter.java:85) at net.bull.javamelody.JiraMonitoringFilter.doFilter(JiraMonitoringFilter.java:118) ... 25 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 28 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.NullPointerException at com.fca.jira.plugins.workflowToolbox.shared.MailManager.processMails(MailManager.java:65) at com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener.onIssueEvent(EndOfTransitionEventListener.java:47) at sun.reflect.GeneratedMethodAccessor2110.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) ... 307 more

  4. Fidel Castro Armario repo owner

    Hi Ken,

    The error message you have posted is caused by execution of post-function "Send an email" BEFORE post-function "Creates the issue originally", and it also causes the email not to be sent.

    Once moved AFTER post-function "Creates the issue originally", the post-function works perfectly with and without attachments. I have done all these tests using JIRA 7.3.3 and JIRA Workflow Toolbox 2.2.34.

    Can you please double check that you have published the workflow draft after having moved "Creates the issue originally" to 1st position?

    Please, check up the log file again. You shouldn't see the error message you have posted. Maybe you have some error message.

  5. Ken Becker reporter

    "Creates the issue originally" is first now and we still don't get the email if there is an attachment (we DO if there are No attachments). This is the message I am seeing in the log

    2017-03-16 08:03:26,651 http-nio-80-exec-175 ERROR kbecker 483x6051441x2 m3y6wo 7.40.13.56 /secure/CreateIssueDetails.jspa [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.issue.IssueEvent@1a26b975[issue=ITW-3777,comment=<null>,worklog=<null>,changelog=<null>,eventTypeId=1,sendMail=true,params={eventsource=workflow, baseurl=http://jira},subtasksUpdated=false]] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener@33bcc66a}] java.lang.RuntimeException: java.lang.NullPointerException at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48) at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299) at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107) at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160) at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79) at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:120) at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:132) at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:83) at com.atlassian.jira.workflow.function.event.FireIssueEventFunction.execute(FireIssueEventFunction.java:53) at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014) at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407) at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606) at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:741) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:580) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:494) at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:192) at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:238) at com.atlassian.jira.web.action.issue.CreateIssueDetails.createIssue(CreateIssueDetails.java:99) at com.atlassian.jira.web.action.issue.CreateIssueDetails.doExecute(CreateIssueDetails.java:78) ... 1 filtered at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) ... 7 filtered at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) ... 52 filtered at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56) ... 4 filtered at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62) ... 7 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 20 filtered at com.intenso.jira.contentinjection.filter.ContentInjectionFilter.doFilter(ContentInjectionFilter.java:45) ... 41 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74) ... 36 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 5 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) ... 4 filtered at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) ... 8 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 7 filtered at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:219) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:196) at net.bull.javamelody.PluginMonitoringFilter.doFilter(PluginMonitoringFilter.java:85) at net.bull.javamelody.JiraMonitoringFilter.doFilter(JiraMonitoringFilter.java:118) ... 25 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 28 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.NullPointerException at com.fca.jira.plugins.workflowToolbox.shared.MailManager.processMails(MailManager.java:65) at com.fca.jira.plugins.workflowToolbox.listeners.EndOfTransitionEventListener.onIssueEvent(EndOfTransitionEventListener.java:47) at sun.reflect.GeneratedMethodAccessor2110.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) ... 297 more

  7. Ken Becker reporter

    Turned on outgoing mail debugging. When creating a ticket without an attachment I see it hit this log. When I add an attachment I don't see it hit this log. So this makes me think the one with attachments isn't even leaving the Jira server. Attaching a screen shot of the log, these messages are from w/o an attachment, I sent another one with an attachment after this and nothing was logged.

  10. Ken Becker reporter

    It works now with this version. Thank you for the quick fix. Will there be a stable release we should upgrade to in the near future?

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Type
bug
Priority
major
Status
resolved
Version
2.2.30
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0
Watchers
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