Issue Key field not pulling into emails

[Jonathan Bohlmann]

We have a post function to send email with parameters. We have the %{Issue key} in both the subject and the body of the email but the key is not showing in our emails. We have other fields and they do show.

Email Body: Dear Approver The issue %{Issue key} has been submitted for approval with an estimated LOE of %{ETC} hours with a due date of %{Due date}. Please approve/reject this request. If you approve the Job Jar item it will be sent to the VP Approval step.

%{JIRA base URL}/browse/%{Issue key}

Description of Job Jar Item %{Description}

What we get: Dear Approver The issue [missing key] has been submitted for approval with an estimated LOE of 39 hours with a due date of 24/Mar/17. Please approve/reject this request. If you approve the Job Jar item it will be sent to the VP Approval step.

https://jira.tekstream.com/browse/[missing key]

Description of Job Jar Item some description of the job

[Fidel Castro Armario]

Hi,

If you are using "Send an email" in transition "Create Issue", please ensure that you are executing it AFTER post-function "Creates the issue originally", otherwise issue key is not yet set.

Please, let me know whether this is the cause of your problem.

[Jonathan Bohlmann]

I moved it after the create issue post function and the key worked. Consider closed.

[Jonathan Bohlmann]

moving the script after the "creates the issue" resolved the issue.