Email not formatted correctly

[Roy Chapman]

I am sending an email on transition with the following format

<p><font face="verdana"> A New SEV 1 Defect has been raised on your project.<br><br> Issue Number: %{00015} <br>

<br> Environment = %{11157}<br> <br> Summary: %{00000} <br>

<br>

Description: %{00001} <br> <br> Reporter:%{00005} <br>

<br> <br> <br> Assignee: %{00002}<br> <br> Blocked Test Cases: %{11801}

Failed Test Cases: %{11802}<br>

Test PHase: %{11158} <br>

</font></p>

The email renders OK but I see the Issue id is missing. This section from above

<p><font face="verdana"> A New SEV 1 Defect has been raised on your project.<br><br> Issue Number: %{00015} <br>

Renders as

A New SEV 1 Defect has been raised on your project.

Issue Number:

(no issue number). Is this a known issue? I have checked and %{00015} is the issue key as can be seen from the post steps section (see attached

[Fidel Castro Armario]

If you are inserting "Send an email" post-function in Create Issue transition, move the post-function AFTER "Creates the issue originally" post-function.

[Roy Chapman]

Thanks, the two email events were in positions 1 and 2. I have moved down and published the change. I will let you know if this fixes.

Roy

[Fidel Castro Armario]

Except in very special cases, you should always keep "Creates the issue originally" in 1st position.

[Roy Chapman]

Thanks, I can confirm fixed now

[Fidel Castro Armario]

Great!