Universal validator not working

[Beth Starr]

I set up a universal validator to check who an initial approver was (written to a custom field) and if the value in that field is the same as the current user logged in the the transition step should be prevented and an error should be displayed. I have this validator in one part of the workflow and it works fine, but when I try to use this same validator in another part of the workflow it does not work and the same person can approve in both the initial approval step and the secondary approval step. I am trying to use the validator- {Initial Approver}!=[user] =true. Error is Primary and Secondary approvers cannot be the same. Why will it work once, but when I try to use the same validator in another part of the workflow it will not work?

[Fidel Castro Armario]

Hi @BethStarr1,

Universal Validator is not a feature of JIRA Workflow Toolbox. It seems that you created the issue in the wrong support system :-).

Anyway, you can implement that same validation using "Boolean validator with math, date-time or text-string terms" with the following boolean expression:

%{nnnnn} != %{00020}

replacing nnnnn with field code for Initial Approver custom field.

Note that %{00020} is field code for Current user.

[Beth Starr]

So Sorry. Thanks for the information I will try your suggestion.

Thanks! Beth Starr, CSM Atlassian Systems Consultant Mobile – 740-222-1514

[BMC-RS logo]

RightStar 1951 Kidwell Avenue, Suite #110 Vienna, VA 22182

[Beth Starr]

I tried using the Boolean expression and it still is not working. No error is displayed if the initial approver and the current user are the same person. Any suggestions?

[cid:image007.jpg@01D2BAB5.4728AA60] [cid:image008.jpg@01D2BAB5.4728AA60]

Thanks! Beth Starr, CSM Atlassian Systems Consultant Mobile – 740-222-1514

[BMC-RS logo]

RightStar 1951 Kidwell Avenue, Suite #110 Vienna, VA 22182

[Fidel Castro Armario]

No images hasn't been actually attached to the issue.

Please, attach a screenshot showing the validation's tab of the transition where you have inserted the validation.

Which type of custom field is Initial Approver?

[Beth Starr]

Here is a screen shot of the error message and boolean expression

[Beth Starr]

Initial Approver is a user picker (single user) field

[Fidel Castro Armario]

Hi Beth,

I have just tested a validator with that same boolean expression in JIRA 7.3.5 and JWT 2.2.35, and it works as expected.

Can you please, double check that you have published the workflow draft and the validator is actually being applied?

[Beth Starr]

Yes I published the workflow and it still is not working. I also performed a re-index and it still won't work. I am going to reboot Jira and see if that fixes it.

[Fidel Castro Armario]

It's very strange. The validation is so simple. I would like to see the problem in direct. Can we have a meeting through Skype with screen-share? My user is fidel100r.

[Beth Starr]

yes

Thanks! Beth Starr, CSM Atlassian Systems Consultant Mobile – 740-222-1514

[BMC-RS logo]

RightStar 1951 Kidwell Avenue, Suite #110 Vienna, VA 22182

[Fidel Castro Armario]

The problem was that the transition was being executed by JSD's built-in approval mechanism, which seems to be executed by a no-user or a user different from current one.

Using Assignee instead of current user would solve the problem.