- changed status to resolved
Service Desk Request Field
Issue #619
resolved
Is it possible to reference this field in a conditional execution?
For example, I would like to reference this field in a conditional execution to write parsed text to a hidden field of my choosing. In this case the condition would be Request type = Null or "No match".
I've tried using using Customer Request Type in my conditional execution but this does not work.
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This can be closed. I figured out what I was doing wrong! :)