Strange Error while creating an issue in Jira causing by Jira workflow tool box plugin.

[SRIKANTH PILLI]

Hi Fidel,

Recently we have created a Dev-Jira for development environment. Its is a clone of production copy with a seperate database. below is the error we are getting while creating an issue in Jira strange thing is we are not getting this error in Production Jira.

Below is the error.

1. We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

Here is the error log.

I was reviewing the logs and seems that my suspicious was confirmed: we're being impacted by an issue caused by a 3rd party add-on called "JIRA Workflow Toolbox" as you can see below:

2017-05-23 10:21:12,924 http-bio-443-exec-13 ERROR sspilli 621x2628x1 zaqv5s 10.5.120.118,10.100.41.6 /secure/QuickCreateIssue.jspa [c.f.j.plugins.workflowToolbox.SendEmailFunction] *** Mail sending is disabled in current JIRA instance. 2017-05-23 10:21:12,924 http-bio-443-exec-13 ERROR sspilli 621x2628x1 zaqv5s 10.5.120.118,10.100.41.6 /secure/QuickCreateIssue.jspa [c.a.j.bc.issue.DefaultIssueService] Error creating issue: com.atlassian.jira.exception.CreateException: Mail can't be sent, since mail sending is disabled in current JIRA instance. Caused by: com.atlassian.jira.workflow.WorkflowException: Mail can't be sent, since mail sending is disabled in current JIRA instance. Caused by: com.opensymphony.workflow.WorkflowException: Mail can't be sent, since mail sending is disabled in current JIRA instance. at com.fca.jira.plugins.workflowToolbox.SendEmailFunction.execute(SendEmailFun

Please help me out in resolving the issue.

Thanks, Srikanth

[Fidel Castro Armario]

Hi @srikanth_ccx,

Please, confirm the version of JIRA Workflow Toolbox you have actually installed.

Please, attach a screenshot of the post-function's tab of your Create Issue transition.

[SRIKANTH PILLI]

Hi Fidel, Please find the details below:

Its Version: 2.2.22 Please find the Link Text

Thanks, Srikanth

[SRIKANTH PILLI]

Please let me know if the images are not clear.

Thanks, Srikanth

[Fidel Castro Armario]

The cause of the problem is that you don't have configured the outgoing emails in your dev server, and that version of the plugin fails in that cases. Version 2.2.28 fixed the problem. You can solve the problem simply by updating to the most recent version of the plugin.

On the other hand, according to your screenshot, it seems that you currently have the plugin not installed or disabled. Please, double check that.

[SRIKANTH PILLI]

Perfect!! It works now. Someone from my team might have disabled the outgoing emails from dev jira.

Thanks for the resolution Fidel!!

Srikanth

[Fidel Castro Armario]

Great!

Anyway, I highly recommend to update to the most recent version of the plugin. It provides many, many improvements and new features.