Question - Showing Full Name in Email

[Sarah Sand]

Hello,

I'm using the postfunction "Send an Email", and need to include a user's Full Name in the email body instead of their User ID.

Is this possible?

I tried using the user function userFullName(%{12828}), but it doesn't look like the email body parses out this function. Are there any other methods I can use? Unfortunately, the user ID is in a custom field.

Thank you! Sarah

[Fidel Castro Armario]

Hi @sbenes,

You should set field Ephemeral string 1 with the user's full name, and then use it in your "Send an email" post-function.

For setting Ephemeral string 1 with the user's full name use "Copy a parsed text to a field" post-function before "Send an email" post-function with the following configuration:

• Target field: Ephemeral string 1
• Parsing mode: advanced
• Text to be parsed...: userFullName(%{12828})

[Sarah Sand]

Hi Fidel,

This is fantastic, thank you! It is working perfectly.

Sarah A. Benes Service Delivery Systems Analyst Business Technology - Quality Services Team Phone: [phone] Fax: [phone] [e-mail]