HI Team, We have a requirement from one of our clients, so could you please help in letting me know if the below requirements can be fulfilled: 1) One of the features that is to open tickets only if there are specific key words in email subject v/s opening ticket for every email that comes in today. We need this feature primarily for email notifications from tools like Nagios/WhatsUpGold. These tools send out an email notification for every Up/Down status changes resulting into lot of false positive tickets. So, is there a way where this plugin checks the provided keywords from the Summary and open new tickets. 2) Also can we auto close JIRA tickets for same primary field (host/IP) if Up/Resolved email comes within X minutes with the help of Validators/Post-functions while an issue is being created? Above customizations are required when an issue is created automatically by sending emails to Jira with the help of workflow validators/conditions/post-functions.
Thanks you, Nikhil Kumar