Custom field for SLA validation

Issue #731 new
Kristiina Keelmann
created an issue


I guess this might be super easy to do, but I unable to find an example and understand how I could create a custom field which would conditionally check whether "Time to first response" is equal or smaller to 30 minutes and display either "Yes"/"No" value.

I need this value for reporting and hope to find a way to avoid inserting that if condition to Excel.

Thanks in advance!

BR, Kristiina

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