The Rendering in the Email post-function Transition Email Body is NOT CORRECT!!

[Sri Chimata]

Hi Support,

We do use your Jira Workflow Toolbox and use your Email Post-function. In our Jira Service Desk system (v3.3.2), it is sporadically failing on the Email Body Rendering and below is an example. Do you know why this is happening??

It has become a P1 right now. Can you pl. help us? You can directly write to me at [e-mail] or call me at 510 468 9057.

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**-----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: Thursday, August 17, 2017 1:02 PM To: Qin Li Subject: [Help Desk] Ticket has been marked complete: %{Issue key} - %{Summary}

Ticket has been marked complete. No development work was required.

https://helpdesk.samsonite.com/servicedesk/customer/portal/10/%{Issue key}

Ticket ID: %{Issue key} - %{Summary} Issue Type: %{Issue type} Reporter: %{Reporter's full name} Priority: %{Priority}

Description: %{Description}

%{JIRA base URL}** +++++++++++++++++++++++

[Fidel Castro Armario]

Hi @schimata2,

Can you, please, attach a screenshot of your post-function's configuration, and screenshots of a correctly rendered and a bad rendered email?

You can send the emails screenshots to [e-mail], if they content confidential data.

[Sri Chimata]

Thanks a lot, Fidel for your kind reply!1

I am attaching all three screenshots (Post-function config, Bad Mail Rendering and Good Mail). It is happening sporadically!!

Thanks, Srini

[cid:_2_09356840093562D800348F62C125792C]

Srini Chimata Samsonite LLC 575 West Street , Suite 110 | Mansfield, MA 02048 Cell: 510 468 9057 (text is preferred) This message is intended for the addressee only. If you have received this message in error, please notify the author by replying to this message and then delete the message. Thank you.

[Sri Chimata]

I am attaching three screenshots here.

Pl. help us to get rid of this issue.

Thanks, Srini

[Sri Chimata]

Any update?? Kindly let me know.

Thanks, Srini

[Fidel Castro Armario]

Hi @schimata2,

It's very strange. After carefully examining the code of the add-on, I don't find how a message can be parsed as shown in your bad email screenshot.

It would be great if you could give me some additional clues:

1. When stated happening the problem?
2. How may times, or how frequently does it happen?
3. Does it happens in other usages of Send an email post-function?
4. Please, attach a screenshot of the post-function's tab where you have inserted the post-function. I need to see the whole post-function's configuration and which other post-functions are being executed before and after the post-function.

Thanks