Read user property - Copies the value of a user property to a field (not work for me)

[OlivierA]

I use JIRA 6.3.6 and JIRA HELP DESK 2.0

I'am trying to use Read user property (Copies the value of a user property to a field)

See pictures

Read user property %{Reporter's email} or (%{00007}) from user in Reporter an write it's value into field Email.

When the issue created Email is not visible because the field has no value. Reporter has a value.

What is wrong ?

[Fidel Castro Armario]

Hi Olivier,

Configuration parameter "Name of the property to be read" must contain the name of the user property. I find very strange that the name of the property is the user's email. Isn't it possible that you were confusing property name with property value? If it is not the case, please, tell me which value has a user property called like "[e-mail]"?

If the property were named Email and the value is a the email of the user, then you should give the value Email to configuration parameter "Name of the property to be read".

If you have any doubt about my question, please attach a screenshot a user's property screen, or if you prefer it for privacy reasons, send it to [e-mail].

[OlivierA]

Look the picture "setting post function.PNG"

Read user property %{Reporter's email} or (%{00007}) from user in Reporter an write it's value into field Email.

Use case :

a reporter called Olivier. He has a profile and some properties like username, email, fullname ... (see field list in "setting post function 2.PNG")

When an issue is created, the reporter set to "Olivier" and the custom field Email is empty.

In the form we have (Example) :

Summary: Lorem ipsum

Email :

Reporter: Olivier (UserPicker)

description: Test post function

I need that the post function read the reporter's email for the user Olivier and copy it to Email.

In the issue, we can see :

Summary: Lorem ipsum

Email : [e-mail]

Reporter: Olivier (UserPicker)

description: Test post function

[OlivierA]

or more simple :

Do you have a "post function" for having the "email address" of "reporter" and display it to a custom field ?

[Fidel Castro Armario]

You should use post-function "Copy parsed text to a field" with the following configuration:

Once configured, post-function will look like this:

[OlivierA]

I love you man !

Thx a lot !