Send an Email - To Recipients are not added as Watchers

[Joseph Pursel]

Hi Fidel,

Using the JWT send an email function, the recipients are not being added as Watchers. The screen shot, in the attached file, shows the post function with a selection of To recipients and none of them are added as a Watcher. The only Watcher is the Reporter. I also added a file that shows the snap shot of the created issue showing only 1 watcher, the reporter.

Please help me understand how to add the recipients as watchers. The [e-mail] are not JIRA users and I do not want them added to the Watcher list. I only want the users, all of which are active JIRA users.

Thank you for helping me.

Best Regards, Joe

PS. Is there a way to send an email with Urgency so the email engine, Outlook in my case, can translate the request and make it a High Priority email in Outlook for the user to see?

Thanks, Joe

[Fidel Castro Armario]

Hi @amazonadmin,

Email addresses can't become watchers. Only jira users can. In your configuration only the reporter can become watcher. Maybe, this fact explains your issue.