Ownership time of Jira Tickets

[Nikhil]

Hi Fidel,

Hope you are doing good! Is there a way to copy and paste a time stamp (date and time) of a Jira ticket to a new custom field, owned by an assignee?

For example, From "Transitions" tab of a Jira ticket: Ravi Teja made transition - 06/Aug/17 3:06 AM IN PROGRESS to IN PROGRESS

Tt would be the time Ravi took over (3:06). So, can we copy the "06/Aug/17 3:06 AM" from here or somewhere else and have it in a new custom field for reporting/tracking purpose?

Nikhil

[Fidel Castro Armario]

Hi @nikhil_dsv,

Sorry, I don't understand the example you describe.

Currently, It's not possible to calculate the time a user has had an issue assignee, but it's possible to calculate an issue took from one transition execution to another one.

[Nikhil]

@fcarmario ,

I wanted to have the time stamp when an assignee took the ownership of a ticket. Which we usually find it in Transitions tab. So, just checking if there is a way out for it. In the above example, Ravi got the ticket assigned on "06/Aug/17 3:06 AM", so can we have this time stamp copy and parse to some new custom field?

Nikhil

[Fidel Castro Armario]

Hi @nikhil_dsv,

Sorry, but it's not possible to get the moment when an issue is assigned to a user using JWT.

[Nikhil]

Closing this ticket as this cannot be achieved