Due date required if Priority = "3- High"

[WordPress Gmail]

Hi Fidel - we want to require user to enter a Due Date if ticket Priority = "3-High".

I have tried to validate on this JQL and it does not work.
%{00017} = "3- High" AND %{00012} = null

[Benjamin C. John]

Hi @jirasysadmin,

to archive this you can use the validation Boolean validator with math, date-time or text-string terms

The boolean expression should look like:

%{00017} != "3- High" OR %{00012} != null

You although can add an error message if the validation fails i.e. High Priority issues need a due date.

The complete configuration screen will look like;

Kind regards, Benjamin

[Benjamin C. John]

@jirasysadmin i corrected the answer, please respect the new expression. Sorry for any inconvenience.

[WordPress Gmail]

Hi Benjamin - the expression %{00017} != "3- High" OR %{00012} != null prevents us from creating tickets.

The validator runs when the desired condition is met (Priority = High and a Due Date is entered). It also runs when another priority (e.g. medium) is selected and no due date is entered. Screenshots attached.Link Text

[Benjamin C. John]

Hi @jirasysadmin,

could you please share the complete validation overview screen?

Thank you in advance, Benjamin

[WordPress Gmail]

Thanks for your time & expertise, Benjamin!

[Benjamin C. John]

Hi @jirasysadmin,

please use a different validation. The Validation based on JQL query will not work.

The expression I wrote is for the Boolean validator with math, date-time or text-string terms and is an expression not a jql query.

Kind regards, Benjamin

[WordPress Gmail]

Well now, that was a big oversight! Your expression works when correct validator is used. Thank you, Jean