1. Fidel Castro Armario Avatar Fidel Castro Armario
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  3. JIRA Workflow Toolbox
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Two notification-mails for one workflow step

Issue #892 new
Maximilian Peter created an issue

Hi Fidel,

I have the following case in my new workflow configuration:

I want to use the same workflow for different type of issues. Every issue-type has a different assignee, which is defined in the project property. Even if a user creates an issue, the action "copy parsed text to field" is used to set the assignee field (screenshot 1):

1.png

Everything works fine with this configuration and the action sets the assignee correctly. Now I have a second action in this workflow-step "Send an E-Mail". I want to create an e-mail for the assignee with a specific text (Screenshot 2 and 4):

2.png

The Mail-Notification-Step in the workflow is set to "general event".

Now I have the following problem: The assignee gets two mail notifications, one for the first assignment (jira standard mail) and one for the "send an e-mail" action. But this is not necessary, the assignee should get the e-mail from the "send an e-mail" action. (Screenshot 3 & 4):

3.png

4.png

On the issue create screen there is no field like component or assignee. This field are set by the jwt actions in the workflow. I have placed the "set assignee" action at the top of the workflow step, before the "first issue creating". I thought this could be the solution, but it doesn't work. May you have any idea to solve this issue?

Best regards

Max

Comments (7)

  2. Fidel Castro Armario repo owner

    Hi @MaxPeter,

    Sorry for the delay in my response.

    Have you tried to edit the notification scheme and remove Assignee from Issue Created event?

    Look at the following screenshot:

    assignee_email_notification.png

  3. Maximilian Peter reporter

    Hi @fcarmario , thanks for your answer. The Problem with this solution is: We have many different issue types with several workflows, but not all of them use the "send e-mail" action of your add-on. I think the only way to solve the problem is to modify the other workflows and build them with the "send e-mail" action. Or do you have another idea? Greets Max

  4. Maximilian Peter reporter

    Hi @fcarmario , we have done some tests to analyse the behavior of the e-mail notification. We have an additional problem with the solution. Whenever an issue is assigned to an user, the JIRA system sends an e-mail for the event "Issue assigned". We use your add-on to assign an issue to an user. In this case two notification were send.

    1. JIRA system notification for "issue assigned"
    2. Email from send-Email action

    With your solution we must remove "Assignee" from "Issue assigned" event. The problem with this solution is, that in this case there is no e-mail notification for a manual assignment by user. This is a big problem for us, because we're often use this function.

    Do you have any idea about solving this problem. There should be an option in send e-mail function from you add-on, which allows to prevent the JIRA system notification.

    Greets Max

  5. Fidel Castro Armario repo owner

    Hi @MaxPeter,

    Sorry for the delay in my response. Can you, please, attach a screenshot with the post-function configuration you are using for assigning the issue?

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Type
bug
Priority
major
Status
new
Version
2.2.38
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