a customer of ours is using the Jira Workflow Toolbox to set the summary of an issue automatically after creation. Specifically, he uses the Postfunction "Copy Parsed Text to field" in the create transition to complete the summary of a Service Desk Issue.
The Postfunction is configured to copy the name of the field "customer request type name" into the summary, which was working fine in Jira 7.3.2. After he updated Jira and Jira Service Desk, however, the summary field remains blank. Other fields can be copied without any problem.
Here are the details of the systems: Jira 7.5.2 Jira Service Desk 3.8.8 Jira Workflow Toolbox 2.2.44
Is this behaviour known and can it be resolved?
Kind regards, Lukas