Sublet re-writes and creates movie with ZERO data

[Former user]

I have been having issues with Subler. I go to update an existing movie and the movie is overwritten with the new meta data, Subler crashes and the movie has Obytes and no data. Why is this happening?

[Damiano Galassi]

Who knows. What app did you use to create the mp4 in the first place?

[wmrrock .]

Handbrake

[Damiano Galassi]

Can describe exactly what you were doing when it happened? Or do you have a small sample I can use to reproduce the issue?

[wmrrock .]

I imported the file into subler. Updated the metadata and went to "SAVE". Sublet said it was going to "Overwrite File" and I clicked "OKAY". Subler crashed and file has no data and now shows 0 bytes. This has been happening quite a bit.

[Damiano Galassi]

If you overwrite the file you are reading from, it 's not going to end well…

[wmrrock .]

Thats what I have always done in the past. It has always worked until now. What do you suggest? Save As and change to mp4 instead of m4v?

[Damiano Galassi]

Probably in the past you were opening the file in Subler, instead of importing it in a new document and overwriting it. Opening and save works ok. But overwriting your source file does not.

[wmrrock .]

I haven't changed anything I was doing - I don't believe. What do you mean "opening the file in Subler"? Importing or opening in subler, aren't they the same thing?

[wmrrock .]

I think I got it. Don't import from iTunes. Open file from hard drive instead. I did a test and it seemed to work.

[wmrrock .]

doesn't work - tried it and it says will overwrite file.

[wmrrock .]

This is really frustrating. Cant figure out why its not working. Should I delete subler and reinstall?

[Damiano Galassi]

Well, send me a sample file so I'll try to see what's wrong with it.