Subler Crashing

Issue #705 closed
Marc Deering created an issue

Hello, new here, but thank you so much for Sublr, I love it. But right now it’s crashing every time I try to convert an mkv to an mp4.

Here is the Problem Report output log;

Translated Report (Full Report Below)

Process: Subler [30967]
Path: /Applications/Subler.app/Contents/MacOS/Subler
Identifier: org.galad.Subler
Version: 1.7.5 (1.7.5)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-08-12 15:48:53.0721 -0400
OS Version: macOS 12.5 (21G72)
Report Version: 12
Bridge OS Version: 6.6 (19P6064)
Anonymous UUID: B6F4E7E9-2B86-9A3D-C76F-412799E88E08

Time Awake Since Boot: 160000 seconds

System Integrity Protection: enabled

Crashed Thread: 9 Matroska demuxer

Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 8 Floating point exception: 8
Terminating Process: exc handler [30967]

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff81250f97a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff81250fce8 mach_msg + 56
2 CoreFoundation 0x7ff81261339d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff812611a28 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff812610e6c CFRunLoopRunSpecific + 562
5 HIToolbox 0x7ff81b2bf5e6 RunCurrentEventLoopInMode + 292
6 HIToolbox 0x7ff81b2bf34a ReceiveNextEventCommon + 594
7 HIToolbox 0x7ff81b2bf0e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
8 AppKit 0x7ff81504afad _DPSNextEvent + 927
9 AppKit 0x7ff81504966a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
10 AppKit 0x7ff81503bd19 -[NSApplication run] + 586
11 AppKit 0x7ff81500fc97 NSApplicationMain + 817
12 Subler 0x100db49f9 0x100db0000 + 18937
13 dyld 0x10dfc752e start + 462

Thread 1:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff81250f97a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff81250fce8 mach_msg + 56
2 CoreFoundation 0x7ff81261339d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff812611a28 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff812610e6c CFRunLoopRunSpecific + 562
5 AppKit 0x7ff8151b89ce _NSEventThread + 132
6 libsystem_pthread.dylib 0x7ff81254c4e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff812547f6b thread_start + 15

Thread 2:: Dispatch queue: org.subler.WorkQueue
0 libsystem_kernel.dylib 0x7ff8125122be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff812426863 nanosleep + 196
2 libsystem_c.dylib 0x7ff812426799 usleep + 53
3 MP42Foundation 0x10284a672 -[MP42Muxer work] + 502
4 MP42Foundation 0x102834081 -[MP42File updateMP4FileWithOptions:error:] + 3148
5 MP42Foundation 0x102832e23 -[MP42File writeToUrl:options:error:] + 3365
6 Subler 0x100e16c9d 0x100db0000 + 421021
7 Subler 0x100dbb6a2 0x100db0000 + 46754
8 Subler 0x100dbe414 0x100db0000 + 58388
9 libswiftObjectiveC.dylib 0x7ff8274eae7c autoreleasepool<A>(invoking:) + 44
10 Subler 0x100dbc944 0x100db0000 + 51524
11 Subler 0x100e30069 0x100db0000 + 524393
12 libdispatch.dylib 0x7ff8123940cc _dispatch_call_block_and_release + 12
13 libdispatch.dylib 0x7ff812395317 _dispatch_client_callout + 8
14 libdispatch.dylib 0x7ff81239b317 _dispatch_lane_serial_drain + 672
15 libdispatch.dylib 0x7ff81239bdfd _dispatch_lane_invoke + 366
16 libdispatch.dylib 0x7ff8123a5eee _dispatch_workloop_worker_thread + 753
17 libsystem_pthread.dylib 0x7ff812548fd0 _pthread_wqthread + 326
18 libsystem_pthread.dylib 0x7ff812547f57 start_wqthread + 15

Thread 3:
0 libsystem_pthread.dylib 0x7ff812547f48 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x7ff812547f48 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x7ff812547f48 start_wqthread + 0

Thread 6:: Text Converter
0 libsystem_kernel.dylib 0x7ff81250f9b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x7ff8123957ce _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x7ff812395c9d _dispatch_semaphore_wait_slow + 98
3 MP42Foundation 0x102843da7 -[MP42Fifo dequeueAndWait] + 43
4 MP42Foundation 0x102843ee1 -[MP42TextSubConverter TextConverterThreadMainRoutine] + 61
5 Foundation 0x7ff813467964 NSThread__start + 1009
6 libsystem_pthread.dylib 0x7ff81254c4e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff812547f6b thread_start + 15

Thread 7:: Text Converter
0 libsystem_kernel.dylib 0x7ff81250f9b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x7ff8123957ce _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x7ff812395c9d _dispatch_semaphore_wait_slow + 98
3 MP42Foundation 0x102843da7 -[MP42Fifo dequeueAndWait] + 43
4 MP42Foundation 0x102843ee1 -[MP42TextSubConverter TextConverterThreadMainRoutine] + 61
5 Foundation 0x7ff813467964 NSThread__start + 1009
6 libsystem_pthread.dylib 0x7ff81254c4e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff812547f6b thread_start + 15

Thread 8:: Text Converter
0 libsystem_kernel.dylib 0x7ff81250f9b6 semaphore_wait_trap + 10
1 libdispatch.dylib 0x7ff8123957ce _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x7ff812395c9d _dispatch_semaphore_wait_slow + 98
3 MP42Foundation 0x102843da7 -[MP42Fifo dequeueAndWait] + 43
4 MP42Foundation 0x102843ee1 -[MP42TextSubConverter TextConverterThreadMainRoutine] + 61
5 Foundation 0x7ff813467964 NSThread__start + 1009
6 libsystem_pthread.dylib 0x7ff81254c4e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff812547f6b thread_start + 15

Thread 9 Crashed:: Matroska demuxer
0 MP42Foundation 0x10285d68d -[MP42MkvImporter demux] + 995
1 Foundation 0x7ff813467964 NSThread__start + 1009
2 libsystem_pthread.dylib 0x7ff81254c4e1 _pthread_start + 125
3 libsystem_pthread.dylib 0x7ff812547f6b thread_start + 15

Thread 9 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0xffffffffffffffe0 rcx: 0x0000000000000060 rdx: 0x0000000000000000
rdi: 0x00007fd1ec9d8700 rsi: 0x0000000000000000 rbp: 0x000070000932fd50 rsp: 0x000070000932f8f0
r8: 0x0000000000000005 r9: 0x0000000000000000 r10: 0x00000000ffffff00 r11: 0x00000fd1e3d1d558
r12: 0x00007ff8123df400 r13: 0x00007fd1ec88dea0 r14: 0x00007fd1ec9d8700 r15: 0x00007ff8123df270
rip: 0x000000010285d68d rfl: 0x0000000000010246 cr2: 0x00007fd1ececb000

Logical CPU: 1
Error Code: 0x00000000
Trap Number: 0

Thread 9 instruction stream:
bc fd ff ff 48 89 04 24-48 c7 44 24 30 00 00 00 ....H..$H.D$0...
00 31 f6 48 8d 95 10 fd-ff ff 48 8d 8d b0 fd ff .1.H......H.....
ff 4c 8d 85 50 fd ff ff-4c 8d 8d 10 fc ff ff e8 .L..P...L.......
55 40 02 00 48 83 c4 40-85 c0 0f 85 89 0d 00 00 U@..H..@........
4c 89 f7 e8 ef 60 fe ff-84 c0 0f 85 6d 0d 00 00 L..........m... 48 8b 85 b0 fd ff ff 31-d2 48 8b 8d 70 fd ff ff H......1.H..p... [49]f7 34 0e 48 b9 4b 59-86 38 d6 c5 6d 34 48 f7 I.4.H.KY.8..m4H. <== e1 48 c1 ea 0b 0f 57 c0-f2 48 0f 2a c2 4c 89 f7 .H....W..H.*.L.. e8 8a 60 fe ff 8b 85 10-fd ff ff 48 8b 8d 38 fd ..........H..8.
ff ff 48 8b 3c c1 41 ff-d7 48 8b 8d b0 fd ff ff ..H.<.A..H......
48 3b 48 30 73 04 48 89-48 30 48 8b 58 10 8a 4b H;H0s.H.H0H.X..K
01 80 f9 02 48 89 85 c8-fd ff ff 0f 85 49 02 00 ....H........I..

Binary Images:
0x7ff81250e000 - 0x7ff812545fff libsystem_kernel.dylib () <a8ff3bd6-3ce8-3eee-813d-8a9202478b49> /usr/lib/system/libsystem_kernel.dylib
0x7ff812593000 - 0x7ff812a95fff com.apple.CoreFoundation (6.9) <c39123bf-9d62-3577-a11f-0a97cc4d9991> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81b291000 - 0x7ff81b584fff com.apple.HIToolbox (2.1.1) <95eab511-8fc1-353a-ac8a-26aa19032e2e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff81500c000 - 0x7ff815e9bfff com.apple.AppKit (6.9) <bcb46e9b-acd5-3b26-878f-a3988bc5df7e> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x100db0000 - 0x100f73fff org.galad.Subler (1.7.5) <0e540b15-ecc0-32e0-ab83-1b0fd1e411fe> /Applications/Subler.app/Contents/MacOS/Subler
0x10dfc2000 - 0x10e02dfff dyld () <f71fb3ca-5fcc-3577-9457-b047888a46d1> /usr/lib/dyld
0x7ff812546000 - 0x7ff812551fff libsystem_pthread.dylib () <f32b6d06-b156-3da0-b086-a31cf011362b> /usr/lib/system/libsystem_pthread.dylib
0x7ff812416000 - 0x7ff81249efff libsystem_c.dylib () <e8499aa8-6800-372f-bd48-82846d88c6cb> /usr/lib/system/libsystem_c.dylib
0x102829000 - 0x103094fff com.galad.MP42Foundation (1.0) <c5c5ffcf-bbdf-3659-ad61-cc442b071497> /Applications/Subler.app/Contents/Frameworks/MP42Foundation.framework/Versions/A/MP42Foundation
0x7ff8274ea000 - 0x7ff8274ebfff libswiftObjectiveC.dylib () <aa6caedd-2621-3dfc-984f-b63afc9552e2> /usr/lib/swift/libswiftObjectiveC.dylib
0x7ff812392000 - 0x7ff8123d8fff libdispatch.dylib () <5115c8ef-bc57-32db-91c6-71b61a79966e> /usr/lib/system/libdispatch.dylib
0x7ff81340f000 - 0x7ff8137cbfff com.apple.Foundation (6.9) <4cbc4b90-329d-37f0-b94a-0d62254273d0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=149.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=149.9M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 768K 6
Activity Tracing 256K 1
CG backing stores 3600K 8
CG image 1444K 18
ColorSync 228K 27
CoreAnimation 9216K 45
CoreGraphics 16K 3
CoreServices 420K 2
CoreUI image data 2916K 23
Dispatch continuations 48.0M 1
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 72.9M 51
MALLOC guard page 32K 7
ObjC additional data 15K 1
STACK GUARD 56.0M 10
Stack 12.6M 10
VM_ALLOCATE 108K 25
__CTF 756 1
__DATA 30.8M 489
__DATA_CONST 30.4M 318
__DATA_DIRTY 1542K 194
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 648.1M 12
__TEXT 512.3M 503
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 154.6M 24
shared memory 768K 15
=========== ======= =======
TOTAL 1.6G 1800


Full Report

{"app_name":"Subler","timestamp":"2022-08-12 15:48:53.00 -0400","app_version":"1.7.5","slice_uuid":"0e540b15-ecc0-32e0-ab83-1b0fd1e411fe","build_version":"1.7.5","platform":1,"bundleID":"org.galad.Subler","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5 (21G72)","incident_id":"7281FE4D-A67A-479D-918C-CD43E03A8BF3","name":"Subler"}
{
"uptime" : 160000,
"procLaunch" : "2022-08-12 15:42:00.1008 -0400",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Macmini8,1",
"procStartAbsTime" : 166721875734898,
"coalitionID" : 453,
"osVersion" : {
"train" : "macOS 12.5",
"build" : "21G72",
"releaseType" : "User"
},
"captureTime" : "2022-08-12 15:48:53.0721 -0400",
"incident" : "7281FE4D-A67A-479D-918C-CD43E03A8BF3",
"bug_type" : "309",
"pid" : 30967,
"procExitAbsTime" : 167134859311450,
"cpuType" : "X86-64",
"procName" : "Subler",
"procPath" : "/Applications/Subler.app/Contents/MacOS/Subler",
"bundleInfo" : {"CFBundleShortVersionString":"1.7.5","CFBundleVersion":"1.7.5","CFBundleIdentifier":"org.galad.Subler"},
"storeInfo" : {"deviceIdentifierForVendor":"57E7ADAD-7F7B-5EA6-B750-7C1E3D925479","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "org.galad.Subler",
"crashReporterKey" : "B6F4E7E9-2B86-9A3D-C76F-412799E88E08",
"bridgeVersion" : {"build":"19P6064","train":"6.6"},
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_ARITHMETIC","signal":"SIGFPE"},
"termination" : {"flags":0,"code":8,"namespace":"SIGNAL","indicator":"Floating point exception: 8","byProc":"exc handler","byPid":30967},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 9,
"threads" : [{"id":1128997,"queue":"com.apple.main-thread","frames":[{"imageOffset":6522,"symbol":"mach_msg_trap","symbolLocation":10,"imageIndex":0},{"imageOffset":7400,"symbol":"mach_msg","symbolLocation":56,"imageIndex":0},{"imageOffset":525213,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":319,"imageIndex":1},{"imageOffset":518696,"symbol":"__CFRunLoopRun","symbolLocation":1276,"imageIndex":1},{"imageOffset":515692,"symbol":"CFRunLoopRunSpecific","symbolLocation":562,"imageIndex":1},{"imageOffset":189926,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":2},{"imageOffset":189258,"symbol":"ReceiveNextEventCommon","symbolLocation":594,"imageIndex":2},{"imageOffset":188645,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":70,"imageIndex":2},{"imageOffset":257965,"symbol":"_DPSNextEvent","symbolLocation":927,"imageIndex":3},{"imageOffset":251498,"symbol":"-[NSApplication(NSEvent) 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Model: Macmini8,1, BootROM 1731.140.2.0.0 (iBridge: 19.16.16064.0.0,0), 6 processors, 6-Core Intel Core i5, 3 GHz, 8 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: P242W, 1920 x 1200 (WUXGA - Widescreen Ultra eXtended Graphics Array), MirrorOff, Online
Display: PIONEER-TV, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: USB 10/100/1000 LAN, Ethernet, en6
USB Device: Extreme Pro 55AF
USB Device: USB3.0 Hub
USB Device: Backup+ Desk
USB Device: USB3.0 Hub
USB Device: USB 10/100/1000 LAN
USB Device: Expansion Desk
USB Device: NS1081
USB Device: USB31Bus
USB Device: USB 2.0 Hub [MTT]
USB Device: USB 2.0 Hub
USB Device: SCR33xx v2.0 USB SC Reader
USB Device: kisdisk
USB Device: EPSON WF-7610 Series
USB Device: TA-20
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB2.0 Hub
USB Device: USB 2.0 BILLBOARD
USB Device: USB2.0 Hub
USB Device: Mass Storage Device
USB Device: USB Billboard Device
USB Device: USB Billboard Device
USB Device: T2Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.5
Thunderbolt Bus: Mac mini, Apple Inc., 47.5

If all I need to do is reboot my box I apologize. But I don’t knwo why it’s doing this. And it doesn’t matter which file I try, this happens every time.

Comments (3)

  1. Marc Deering reporter

    Thank you for getting back to me. I know how busy you must be. Somehow or another, I deleted the program for a few days. I’ve done a fresh install and it works now. I don’t know how, but it does. And to answer your question, as far as a file, it didn’t matter which one, it would crash on mixing a mp4 file or a mkv file. Whenever I would send any file to the queue it would crash.

    Thanks again for this program. Have a great day. :)

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