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Christa [PDF] The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty download
#The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty. Shep Hyken #####Publisher: Sound Wisdom
File name: The-Convenience-Revolution-How-to.pdf
ISBN: 9781640950535 | 214 pages | 6 Mb
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty Shep Hyken book
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Convenience is King
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.
What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day.
Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient!
Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience.
This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.
The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty.
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Transcript of Using Convenience to Disrupt the Competition
Transcript of Using Convenience to Disrupt the Competition He's also the author of an upcoming book called The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and CreatesFierce Loyalty. They compare you to the best customer service experience they 've ever
Chapter Thirteen: Building a Team Spirit of Service Article one
The reason an organization can deliver good or bad customer service comes down to one thing; what is The Convenience Revolution. How to Deliver aCustomer Service Experience That Disrupts the Competition and Creates FierceLoyalty.
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Transcript of Using Convenience to Disrupt the Competition the author of an upcoming book called The Convenience Revolution: How to Deliver a CustomerService Experience That Disrupts the Competition and Creates Fierce Loyalty.
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In today's business world, delivering good customer service is just a starting point . That Disrupts the Competition and Creates Fierce Loyalty, can help you TheConvenience Revolution highlights dozens of companies that
The Convenience Question: How Easy Am I to Do - Shep Hyken
And, if the ideas are coming from the customers giving you high ratings, That's the subject of my new book, The Convenience Revolution: How to Deliver aCustomer Service Experience that Disrupts the Competition and Creates FierceLoyalty. Shep Hyken is a customer service and experience expert,
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