Cantabile Jacktrip help doc

• If you are just received the jacktrip kit and are setting up for the first time, read this first: Getting Started With A JackTrip Device Guide. If your family has multiple singers (multiple jacktrip devices), please read this note.
• If you have problem registering a device, try connect your computer also using a wired connection. If that is not possible, see this link for additional information.
• If it appears that your microphone/headphone is not working, it is likely that your jacktrip device is not actually connect to your jacktrip server. See this note on how to fix.
• We might ask you to provide us 'connection stats', here is how you can get such information.
• We might ask you to provide us your speedtest information, you can do that by going to this page: https://www.speedtest.net/. The result of the test should include values for
  • Ping
  • Download
  • Upload
• If you have really bad audio quality (static, scratchy, stretching sound ..), use the speedtest above to test your network connection. The most important value is the "ping" value. Lower is better. In general, you want the ping value to be under 50ms.
• We might ask you to provide us the jacktrip device MAC address, here is how you can get such information