Usernames appear wrongly after having changed them

[Rutger S]

In JIRA, usernames can be changed. After having changed them, they appear in a wrong way in the project role tab. (also after reindexing JIRA, to be sure)

Correct way: usual blue user icon (or personal avatar), blue letters, clickable, full name. Example: Johnson, J. (Jack)

After change: grey icon with question mark (user cannot be found?), black letters, non-clickable, username#1. Example: johnsonj#1

It seems the user cannot be found anymore.

This way the tab isn't useful for us anymore unfortunately. Hope you can fix it, because otherwise it's great. :)

[Holger Schimanski]

Thank's for reporting! What version of JIRA are you using? Can you provide some screenshots? Is the user elsewhere correctly rendered e.a. as Assignee on the view issue screen? Is this problem maybe related to the ...#1 and renaming to johnsonj_new works? (# is a special character in URLs might be the root cause of the bug.)

[Holger Schimanski]

For reference https://confluence.atlassian.com/jira/managing-users-185729439.html#ManagingUsers-Changingausername

[Holger Schimanski]

This has same root cause as #13. Please update to version 2.2.1 with bugfix for this problem.

Best regards, Holger

[Holger Schimanski]

Fixed in version 2.2.1

[Rutger S]

Thanks for the fix - and sorry, really didn't have time to clarify, but you found the cause yourself. For us the fix will be of use later since we're not running the newest JIRA yet.

Regards!