- marked as task
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assigned issue to
Holger Schimanski
- changed title to Key to extend evaluation
Key to extend evaluation
Issue #71
resolved
Team
We are in the process of purchasing the plugin BUT our key is about to expire and we need to not have this die in the mean time......
And it is telling us that we cannot get another key.
Comments (10)
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repo owner
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repo owner
- changed status to resolved
Hope this solves your problem. Otherwise comment here or reopen this ticket.
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reporter
Did not, it tells us we have extended evaluation beyond our number of tries, which I believe is two, unfortunately my company does not move that fast. We are close to getting this purchased but I want to be sure it does not go dead in production before we get this done. I need one more key.
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repo owner
- changed status to open
I can see 6 evaluations. Sorry, was not aware that there is a limit. You evaluation period ends 2018-10-12, is that right?
I don‘t see a way for me as vendor e.g. a button to extend. I will check with Atlassian Marketplace how to further extend.
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reporter
Just for you to know, it is actually 3 times (2 different servers -- uat and prod) and effectively twice (I didnt see change in date so like a idiot I did it again).
Sent with BlackBerry Work (www.blackberry.com)
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repo owner
This is the link to the Marketplace support ticket, but I guess you cannot access it. https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-12753
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repo owner
I have reply from Atlassian Marketplace team. They say, that you should contact Atlassian Sales and Licensing team at https://www.atlassian.com/company/contact/purchasing-licensing
Hope this help.
Besr regards, Holger
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repo owner
- changed status to resolved
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reporter
Were still need a key – our process is insane
Tony Camacho, CSM Lead System Analyst, Client Services Technology TIAA I Financial Services 8825 Andrew Carnegie Blvd│ Charlotte, NC 28262 Office: 704-706-9517 Mobile: 704-749-4090
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repo owner
Have you contacted Atlassian Sales and Licensing team at https://www.atlassian.com/company/contact/purchasing-licensing as suggested?
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If you go to Atlassian Marketplace here https://marketplace.atlassian.com/apps/1211398/project-specific-select-field?hosting=server&tab=overview you can click on yellow button „Try it free“ to request a new trial license key.