Service Level Agreement

We will respond to support requests delivered to us from our support channels within 2 business days.

You can request support through one of the following channels

• Submitting a ticket with our issue tracker for
  • Jira Project Role Tab
  • Project Specific Select Field
  • Version Manager for Jira
• Send an email to holger@schimanski-web.de

Our business hours are from 9am to 7pm CET, Monday to Friday. But most of the time we answer support request in non working hours, too.

Our support include

• Help with configuring our products
• Help with troubleshooting problems with our products

Our support does not include

• Phone support or on site support
• Product training
• Support for Jira configurations not related to our products
• Support in any language other than English

Last updated January 29th 2018