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service / Service Level Agreement

Service Level Agreement

We will respond to support requests delivered to us from our support channels within 2 business days.

You can request support through one of the following channels

Our business hours are from 9am to 7pm CET, Monday to Friday. But most of the time we answer support request in non working hours, too.

Our support include

  • Help with configuring our products
  • Help with troubleshooting problems with our products

Our support does not include

  • Phone support or on site support
  • Product training
  • Support for Jira configurations not related to our products
  • Support in any language other than English

Last updated January 29th 2018