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Preview within HelixWare doesn't work for Live

Issue #46 resolved
Andrea Volpini created an issue

The encoder does connect (after adding the tokenID) and does appears to stream from the encoder (which is progress), however, the preview option within HelixWare does not play and remains stuck.

Comments (4)

  1. David Riccitelli

    Adding more details:

    UI - live streaming. I normally use Chrome, I am somewhat surprised this is a browser issue? From what I saw from the encoder it had connected to Wowza - although I would need to have access to Wowza admin screens to be 100% sure it had connected and was sending data. Perhaps you would check through the logs and see what happened? I suspect it's a simple URL pathing issue.

  2. Ahmed El Meligy

    I tried to reproduce the issue on the same test server with the same account (DJ) , and I found that due to I am using a trial license , the server hit the license max of 1 live stream for the channel and didn`t accept the new live stream . I deleted the channel and tried again the live stream , it worked fine. this is a license issue , and not a bug in HW.

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