BigBox freezes when pressing volume buttons

[Former user]

This was addressed in a different post a few months ago by disabling controller automation. Unfortunately enabling all or disabling all controllers didn't do it for me as a fix. The problem is only in BigBox. Not in Launchbox. It also happens ONLY in the menus interface. If I am in a game both volume buttons work fine. If I am in a menu screen within Bigbox and hit either the volume up or down buttons Bigbox will freeze. If you go to task manager the application appears to be fine. Maybe its not freezing? Maybe the joystick/keyboard controls stop working so it appears that it has frozen. This happens if I hit the keyboard volume or control panel volume. I am also up to date on the latest release. Any help with this would be greatly appreciated. Thanks.