Problem with bigbox

[Former user]

The problem is that when you open bigbox send me direct to error and not run, I just bought it and because it really does not work the program on my PC, I would like some solution to the problem. Just happens with BigBox as Launchbox is no problem

The specifications are

Version of Launchbox 7.10 Windows 10

Equipment specifications

Intel I3 6100 Processor RAM 8 GB rx460 4 GB Video card HDD 1