Crash at launch

[Robin Kertels]

When I start Launchbox, it crashes without an error message or aynthing after the loading window.

Unfortunately the Logs directory is empty and the event log doesn’t have anything terribly useful either. For what it’s worth, there’s this error:

Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program LaunchBox because of this error.

Program: LaunchBox
File: 

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Seems to crash inside D3D9:

Faulting application name: LaunchBox.exe, version: 10.1.0.0, time stamp: 0x5d77ebab
Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115
Exception code: 0xc000001d
Fault offset: 0x00000000000acd21
Faulting process id: 0x2e50
Faulting application start time: 0x01d57650dd86d3ab
Faulting application path: E:\LaunchBox\LaunchBox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: 56f0c1bb-04c8-4e65-bc5e-d0cba2e1436e
Faulting package full name: 
Faulting package-relative application ID: 

I could open all XML files in the editor just fine and they didn’t seem to be corrupted.

When I start launchbox with the terminal I get the message Illegal instruction.

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[Retro808]

Is there any chance you are using software such as RivaTuner or MSI Afterburner (which has RTSS in it)? There was a similar issue posted on our discord and it turned out to be RivaTuner. Similar d3d9.dll error.

[Robin Kertels]

Yes I am. I’ll test it tomorrow without Rivatuner.

If Riva Tuner turns out to be the issue, I hope this can be resolved. I'd rather stop using LaunchBox than Rivatuner.

[Retro808]

Just add an exception for Launchbox in RivaTuner. This is actually an issue due to a recent Windows update. RivaTuner and MSI Afterburner have been known over the years to cause issues. If you add the exception you should be back up and running.