Sudden crashing

[Jeremy Reinhold]

Everything has been working fine for months. Today I fired up LaunchBox and went to right click on a game and got this error:

‌

(Inner Exception)

Overflow or underflow in the arithmetic operation.

App: LaunchBox
Version: 11.7
Type: System.ArithmeticException
Site:
Source:

(Outer Exception)

The image data generated an overflow during processing.

App: LaunchBox
Version: 11.7
Type: System.OverflowException
Site: Void FinalizeCreation()
Source: PresentationCore

at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
at System.Windows.Media.Imaging.BitmapImage.EndInit()
at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
at Unbroken.LaunchBox.Windows.Desktop.ViewModels.ContentViewModelBase.<>c__DisplayClass58_0.KnUJVG8EvaU()
at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
--- End of stack trace from previous location where exception was thrown ---
at System.Windows.Threading.DispatcherOperation.Wait(TimeSpan timeout)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherOperation operation, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
at Unbroken.LaunchBox.Windows.Threading.Invoke(Action callback, DispatcherPriority priority)
at Unbroken.LaunchBox.Windows.Desktop.ViewModels.ContentViewModelBase.aEK2jBM1K1SEblWcGQN(Object , DispatcherPriority )
at Unbroken.LaunchBox.Windows.Desktop.ViewModels.ContentViewModelBase.AddMenuItem(ItemsControl itemsControl, String text, String wpfResourcesName, String shortcutText, Boolean isEnabled, RoutedEventHandler clickHandler, Boolean isChecked, Boolean staysOpenOnClick)
at cD1SooJeIaSgm8dQKX3.aRGMKog3A(ItemsControl itemsControl, String text, String wpfResourcesName, String shortcutText, Boolean isEnabled, RoutedEventHandler clickHandler, Boolean isChecked, Boolean staysOpenOnClick, cD1SooJeIaSgm8dQKX3 )
at Unbroken.LaunchBox.Windows.Desktop.ViewModels.ContentViewModelBase.<>c__DisplayClass62_0.lV1JjW01Cit()
at Unbroken.LaunchBox.Windows.Threading.<>c__DisplayClass0_0.zHTefoTDT0k2uwGnhxIc(Object )
at Unbroken.LaunchBox.Windows.Threading.<>c__DisplayClass0_0.LKvlHaSH5i()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location where exception was thrown ---
at System.Threading.ThreadHelper.ThreadStart()

Recent Log:

5:04:17 PM Exception

It was working fine yesterday and I haven’t made any changes to my settings or anything. Thanks in advance.

[Jeremy Reinhold]

I can bring up the right click menu using the keyboard shortcut Ctrl+E but anytime I try to right click on any game it gives that same error. Hope this helps.

[Jeremy Reinhold]

Debug Log created right after crash.

[Jeremy Reinhold]

Now when launching BigBox, only some of my artwork is displaying. Videos are playing fine, but for example, NES is only showing the 3D cart, and not the 3D box art. SNES is doing the opposite, the 3D box art is showing, but not the 3D carts. I tried scrolling through the different theme views (Unified Refried) to see if maybe I had accidentally changed the view and that’s not the case.

[Jeremy Reinhold]

Performed a system restore and everything is back to normal. I don't think LaunchBox likes the newest Windows Update.

[Jason Carr]

Is there a specific update you’re referring to Jeremy? Would be good to do some testing to confirm. I doubt it’s a global issue since we haven’t seen this elsewhere, but still would be good to look into it.

[Jeremy Reinhold]

Hi Jason, thanks for replying. The update was for Windows 20H2, but I did a system restore and now I’m back on 19041.572. I know I didn’t start having issues until that update, once I did the system restore it’s all good again. There was also this update: 2020-11 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004 for x64 (KB4580419) So I’m not sure if it messed up something with .NET or what. The updates that caused my issues are popping back up again, but I’m afraid to install them because I don’t want to bork my LaunchBox again. I guess I could install them one at a time and create a Restore Point after each one to find out which one is the culprit. I’m off tonight and tomorrow, so I’ll do that and report my findings back to you. Thanks again.

‌

[Jason Carr]

Thank you Jeremy.

[Jeremy Reinhold]

Hi again Jason. Okay, so I went through the updates, creating restore points along the way and everything is working fine. I looked through the Event Viewer and apparently when the updates tried to install the last time, something went wrong, which is probably what caused the issue. Here’s a list of the updates and my current Windows build, sorry for the false report, guess I wasn’t quite as thorough as I thought I was:

2020-11 Cumulative Update for Windows 10 Version 2004 for x64-based Systems (KB4586781) - Created Restore Point, LaunchBox worked fine
2020-11 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004 for x64 (KB4580419) - Created Restore Point, LaunchBox worked fine
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.327.1081.0) - Created Restore Point, LaunchBox worked fine
Windows 10 20H2 - Created Restore Point, LaunchBox worked fine

Windows Version 20H2 (OS Build 19042.630)

Everything is working just fine now. Great piece of software, going to buy the Lifetime Upgrade before the end of the year!

[Jason Carr]

Awesome, great to hear. Thanks for all your diligence and thanks for the support! :)