Reset Play Count/Reset Last Played not working

[CZ]

Launchbox Version 11.17

Windows 10 Pro 20H2 x64

Every time “reset play count” is used, it does not affect the existing play count.

To reproduce:

• In Launchbox, haven’t tested in big box
• Select game with a play count/last played date (or run a game so it gains play count: 1 and a date)
• Right-click game, select “reset play count” or “reset last played”
• Issue: Metadata does not change for the game.

Tried with Steam and Roms.

[Retro808]

I tested on a couple builds and the reset works. I did notice that Play Count only refreshed after I click to a different game and clicked back. If you change games does the reset take place at all?

Do you know if this was working for you on a prior version?

[CZ]

It didn’t change through moving between games nor sorting types. I reset and the Last Played was cleared for one ROM but not the other.

Play count is still not clearing for either one, though.

[Retro808]

Thanks. I will check with the devs and see if either can reproduce.

[CZ]

I enabled debug log and ran both attempts again on two different files, just tell me where to send it.

[Christian]

You can attach any logs you have directly to this ticket.

Do you have any files that don’t belong in your data folder? Any “-backup.xml” files for example? We’ve seen issues like this reported when there were bad files in that folder. I tried to replicate this and couldn’t. I will try a few more times while I’m working and see if I can get it to replicate while I wait on your response and for you to attach those logs.

[CZ]

Did not find any bad files. If it helps, I don't import the files into the Launchbox folders, I use them where they are.

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[Christian]

The files I am referring to are your data files not game files. Would be in your \\LaunchBox\Data folder. Any games you copy go to \\LaunchBox\Games\ by default

[CZ]

Yes, I checked the data folder and saw no temporary files. I was just adding additional information that might have been relevant. Sorry for the confusion.

[CZ]

I have discovered that deactivating the system tray feature and restarting will remove this issue - perhaps there’s something about reopening Launchbox from closed/minimized-to-system-tray.

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[Brian]

Just verified it’s still broken in LaunchBox 12.15, but didn’t work in older versions either. “Reset play count & time” and “Reset last played” don’t do anything. Data still not reset after switching between games or restarting LaunchBox. I haven’t used the system tray.

[Christian]

Typically metadata not saving between games is caused by backup files being the \\LaunchBox\Data folder that don’t belong. I’d verify that you don’t have any files ending in “-backup” in that folder and remove them if you do and restart LaunchBox. The reset button also doesn’t work for Steam games where we get the information directly from your Steam profile.