SSL error when trying to download Steam screenshots (Windows 7)

[Michiel]

Importing Steam games/videos works fine (I have a Steam API key) however trying to download Steam screenshots throws an error window with “The SSL connection could not be established, see inner exception.” (Repeated for every screenshot). Note: this is a recent issue, it worked fine before the 12.11 release.

From my debug log:

2022-04-29 10:57:46 AM FIRST CHANCE EXCEPTION: The SSL connection could not be established, see inner exception.
at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken)
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
2022-04-29 10:57:46 AM FIRST CHANCE CONTINUED INNER EXCEPTION: Authentication failed, see inner exception.
at System.Net.Security.SslStream.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, ExceptionDispatchInfo exception)
at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslStream.PartialFrameCallback(AsyncProtocolRequest asyncRequest)
--- End of stack trace from previous location where exception was thrown ---
at System.Net.Security.SslStream.EndProcessAuthentication(IAsyncResult result)
at System.Threading.Tasks.TaskFactory1.FromAsyncCoreLogic(IAsyncResult iar, Func2 endFunction, Action1 endAction, Task1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken)
2022-04-29 10:57:46 AM FIRST CHANCE CONTINUED INNER EXCEPTION: The message received was unexpected or badly formatted.

[Christian]

Is an actual exception form thrown, or it just shows as a download error?

[Michiel]

It looks like warning message toward the user if that’s what you mean (no crashes or unstable behavior), see screenshot:

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[Christian]

Thanks for that screenshot it helps me fully understand where I should be looking for regarding the issue. Out of curiosity do you have these issues when you select that single game and then go to Tools > Download > Download Metadata and Media?

[Michiel]

Yes, same issue but the urls are also listed in the error window:

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