Launchbox Freezing When Trying to Enter Options Menu
Issue #7237
new
Upon attempting to select the Options menu under Tools>Options, Launchbox freezes and becomes unresponsive. I am using LB 12.14 and Windows 11. I was originally able to enter the Options menu and then it stopped working. I have reinstalled LB and the very first time going into Options it froze up. No error shows up. I have to end LB via Task Manager or wait for Windows to say its unresponsive and end it there. I was previously able to get into Options upon restarting my PC but it would then become unresponsive again after using LB for awhile.
Comments (9)
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reporter
Yes, I have all OS updates installed. I performed a full shutdown and restart of my PC after installing the updates and LB immediately froze up when I tried to enter Options.
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Can you attempt to open options again and let it get stuck. Then close the app (or kill it) and go to your \\LaunchBox\Logs\ and tell me if a log file has been generated there. If so could you please attach it to this ticket. Hopefully the log can explain why you’re having this issue.
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reporter
Options is now working for me again. I check the Log folder just in case and there were no previous logs generated. If the Options screen freezes up again I will do what you recommended and update this post.
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Did anything change in your environment? Would love to find the cause of this.
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reporter
No, nothing changed. After you told me to confirm all OS updates were installed, I checked and I had one update available. I installed that and restarted which included a full shutdown of my PC. Upon launching LB and going into Options it immediately froze and had to force closed. I shutdown the PC for the night and upon launching LB the next day I have been unable to replicate the bug. Options menu is opening fine every time now. While I was having the issue doing a full shutdown of the PC seemed to clear it up every once in a while but other times it did not. I don’t know if that helps. No error logs were found in the folder you mentioned either.
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reporter
So it now froze again. This time after a shutdown I played Guild Wars 2 on Steam first directly from Steam. Afterwards I launched LB and tried to enter Options and it froze. It may have something to do with using Steam first and then LB. I’m not sure. No log was generated.
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reporter
- attached Debug_2022-09-16_12-06-00_PM.log
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reporter
I attached the log file. It appears to be looking for a file named XmlSerializers.dll and is unable to find it. Hope this helps.
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I’ve only heard of this being reported one other time and that person reported that after applying a Windows Update for some reason it stopped. Can you confirm that you have all OS updates applied?