Bug in Version 13.6

[barretop27]

Hi, I'm not able to get a print screen of the error, because my screen freezes when the error happens in Lauchbox and soon after the app closes. But I'm sharing the event logged in Windows. Do you have any solution for that?

The issue happens almost everytime I opened Lauchbox. Sometimes it happens few minutes after open Launchbox, other it takes mote time (even hours). I didn’t find any pattern to explain the root cause.

Error:

Faulting application name: LaunchBox.exe, version: 13.6.0.0, time stamp: 0x6467e56c
Faulting module name: DWrite.dll, version: 10.0.19041.1566, time stamp: 0x29a9e8ad
Exception code: 0xc00000fd
Fault offset: 0x000000000005abfe
Faulting process id: 0x8b0
Faulting application start time: 0x01d9c70bd26df72a
Faulting application path: J:\LaunchBox\Core\LaunchBox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\DWrite.dll
Report Id: 3daf56e5-2d9c-4bb0-a6b5-9c6a3a861812
Faulting package full name:
Faulting package-relative application ID:

LaunchBox.exe
13.6.0.0
6467e56c
DWrite.dll
10.0.19041.1566
29a9e8ad
c00000fd
000000000005abfe
8b0
01d9c70bd26df72a
J:\LaunchBox\Core\LaunchBox.exe
C:\WINDOWS\SYSTEM32\DWrite.dll
3daf56e5-2d9c-4bb0-a6b5-9c6a3a861812

‌

[Christian]

Unfortunately this log doesn’t really tell us much. I’d take the following steps:

Check Windows Event Viewer, in the error logs there should be two entries. One that looks like what you posted then another with a message giving the reason the error was thrown and the description of the error. If you could attach that log it’d help.

Also I’d open LaunchBox and navigate to Tools > Options and then turn on Debug Logging (in Debugging section). Then perhaps the LaunchBox logs can help shed some light on what is going on as well.

[barretop27]

Hello Christian,

I found a workaround. I use launchbox in 4k. 300 dpi is the standard for 4k resolution. If i change to 150 dpi, the issue when editing the metadata no longer happens.

You have to allow editing in 300 dpi when the resolution is 4k.

The main error is width and height must be non integer.

Thanks, Marcelo