Can't enable TROCK

[Former user]

When I try and enable I get the following in my logs:

2020-02-04 21:30:13,221 ThreadPoolAsyncTaskExecutor::Thread 34 ERROR dsteele 1290x1826045x1 2mczfi 10.235.2.187,10.225.10.154 /rest/plugins/1.0/jh.atlassian.jira.timetracking.jira-trock-key [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'jh.atlassian.jira.timetracking.jira-trock' org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from URL [bundle://272.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:414) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:187) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:223) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:194) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:171) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:141) at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:133) at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:619) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$800(AbstractDelegatedExecutionApplicationContext.java:57) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$3.run(AbstractDelegatedExecutionApplicationContext.java:239) at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.startRefresh(AbstractDelegatedExecutionApplicationContext.java:217) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.stageOne(DependencyWaiterApplicationContextExecutor.java:224) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.refresh(DependencyWaiterApplicationContextExecutor.java:177) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.refresh(AbstractDelegatedExecutionApplicationContext.java:154) at org.eclipse.gemini.blueprint.extender.internal.activator.LifecycleManager$1.run(LifecycleManager.java:213) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at com.atlassian.plugin.spring.scanner.util.AnnotationIndexReader.readAllIndexFilesForProduct(AnnotationIndexReader.java:104) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.findCandidateComponents(ClassIndexBeanDefinitionScanner.java:90) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.doScan(ClassIndexBeanDefinitionScanner.java:63) at com.atlassian.plugin.spring.scanner.extension.AtlassianScannerBeanDefinitionParser.parse(AtlassianScannerBeanDefinitionParser.java:63) at org.springframework.beans.factory.xml.NamespaceHandlerSupport.parse(NamespaceHandlerSupport.java:74) at org.springframework.beans.factory.xml.BeanDefinitionParserDelegate.parseCustomElement(BeanDefinitionParserDelegate.java:1352) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:178) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.doRegisterBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:148) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.registerBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:98) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.registerBeanDefinitions(XmlBeanDefinitionReader.java:508) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:392) ... 20 more 2020-02-04 21:30:13,308 ThreadPoolAsyncTaskExecutor::Thread 34 ERROR dsteele 1290x1826045x1 2mczfi 10.235.2.187,10.225.10.154 /rest/plugins/1.0/jh.atlassian.jira.timetracking.jira-trock-key [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=jh.atlassian.jira.timetracking.jira-trock, config=osgibundle:/META-INF/spring/*.xml)) org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from URL [bundle://272.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:414) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:187) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:223) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:194) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:171) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:141) at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:133) at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:619) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$800(AbstractDelegatedExecutionApplicationContext.java:57) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$3.run(AbstractDelegatedExecutionApplicationContext.java:239) at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.startRefresh(AbstractDelegatedExecutionApplicationContext.java:217) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.stageOne(DependencyWaiterApplicationContextExecutor.java:224) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.refresh(DependencyWaiterApplicationContextExecutor.java:177) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.refresh(AbstractDelegatedExecutionApplicationContext.java:154) at org.eclipse.gemini.blueprint.extender.internal.activator.LifecycleManager$1.run(LifecycleManager.java:213) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at com.atlassian.plugin.spring.scanner.util.AnnotationIndexReader.readAllIndexFilesForProduct(AnnotationIndexReader.java:104) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.findCandidateComponents(ClassIndexBeanDefinitionScanner.java:90) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.doScan(ClassIndexBeanDefinitionScanner.java:63) at com.atlassian.plugin.spring.scanner.extension.AtlassianScannerBeanDefinitionParser.parse(AtlassianScannerBeanDefinitionParser.java:63) at org.springframework.beans.factory.xml.NamespaceHandlerSupport.parse(NamespaceHandlerSupport.java:74) at org.springframework.beans.factory.xml.BeanDefinitionParserDelegate.parseCustomElement(BeanDefinitionParserDelegate.java:1352) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:178) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.doRegisterBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:148) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.registerBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:98) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.registerBeanDefinitions(XmlBeanDefinitionReader.java:508) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:392) ... 20 more 2020-02-04 21:30:13,309 ThreadPoolAsyncTaskExecutor::Thread 34 ERROR dsteele 1290x1826045x1 2mczfi 10.235.2.187,10.225.10.154 /rest/plugins/1.0/jh.atlassian.jira.timetracking.jira-trock-key [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [jh.atlassian.jira.timetracking.jira-trock], unsatisfied dependencies: none org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from URL [bundle://272.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:414) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:187) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:223) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:194) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:171) at org.eclipse.gemini.blueprint.context.support.OsgiBundleXmlApplicationContext.loadBeanDefinitions(OsgiBundleXmlApplicationContext.java:141) at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:133) at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:619) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$800(AbstractDelegatedExecutionApplicationContext.java:57) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$3.run(AbstractDelegatedExecutionApplicationContext.java:239) at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.startRefresh(AbstractDelegatedExecutionApplicationContext.java:217) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.stageOne(DependencyWaiterApplicationContextExecutor.java:224) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.refresh(DependencyWaiterApplicationContextExecutor.java:177) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.refresh(AbstractDelegatedExecutionApplicationContext.java:154) at org.eclipse.gemini.blueprint.extender.internal.activator.LifecycleManager$1.run(LifecycleManager.java:213) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.plugin.spring.scanner.util.ProductFilterUtil at com.atlassian.plugin.spring.scanner.util.AnnotationIndexReader.readAllIndexFilesForProduct(AnnotationIndexReader.java:104) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.findCandidateComponents(ClassIndexBeanDefinitionScanner.java:90) at com.atlassian.plugin.spring.scanner.extension.ClassIndexBeanDefinitionScanner.doScan(ClassIndexBeanDefinitionScanner.java:63) at com.atlassian.plugin.spring.scanner.extension.AtlassianScannerBeanDefinitionParser.parse(AtlassianScannerBeanDefinitionParser.java:63) at org.springframework.beans.factory.xml.NamespaceHandlerSupport.parse(NamespaceHandlerSupport.java:74) at org.springframework.beans.factory.xml.BeanDefinitionParserDelegate.parseCustomElement(BeanDefinitionParserDelegate.java:1352) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:178) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.doRegisterBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:148) at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.registerBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:98) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.registerBeanDefinitions(XmlBeanDefinitionReader.java:508) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:392) ... 20 more

Thanks for any assistance you can provide Jira 8.5.1

[Johannes Heger]

Hello, sorry about this.

What Trock version do you use with your Jira 8.5.1? Did you try the latest one, 3.0.4?

Best regards, Johannes

[KIXEYE Licensing]

I just updated to 3.0.4 but the previous version didn’t work either.

[Johannes Heger]

Hello,

let’s try to delete the plugin cache. Are you able to reproduce the error in a staging instance?

A. Deleting the plugin cache:

1. Un-install TROCK
2. Stop Jira
3. Delete the following folders:
4. Folder 1) JIRA_HOME/plugins/.bundled-plugins
5. Folder 2) JIRA_HOME/plugins/.osgi-plugins
6. Go to JIRA_HOME/plugins/installed-plugins
7. Look for the plugin file in this folder and remove it, if present. Un-installing should have removed it. The file name could be something like plugin_6290840193328719123_jira-trock-3.0.4.jar
8. Start Jira. Jira will re-create the plugin-cache.
9. Install TROCK

‌

B. Disable “Connect to the Atlassian Marketplace”:

If solution A) haven’t helped so far, please try the following. It helped one time in a really weird case.

1. Go to Admin => Manage apps => at the bottom: “Settings” => un-tick “Connect to the Atlassian Marketplace”.
2. Enable or re-install TROCK

‌

[Johannes Heger]

No response from customer.