Jira TROCK

[Former user]

Unable to find the data under Logged Work when there is actually hour logged under WorkLog. Result is always empty . I tried with different projects and filters and different dates. I asked other team members also to check. Everyone is facing issue. Please assist if am missing something after installing TROCK.

[Johannes Heger]

Hello, sorry for the inconvenience!

1. What Jira-version do you use?
2. What Trock-version do you use?
3. Have you made an Jira- or Trock-update and the problem occurred after that?
4. Please try a "hard reload", e. g. with STRG + F5 in Chrome or Firefox.
5. Do you use the latest Trock-version compatible to your Jira-version?
6. Are there any suspicious messages in atlassian-jira.log?
7. Are the any suspicious messages in the Browsers development console log? In most browsers, you can open the development tools with F12. Click on "Console" tab, and make a "hard reload".

Kind regards, Johannes

[Johannes Heger]

No response from customer.

[Jorge Castello]

Same issue here.

• Jira version v8.8.0#808000-sha1:e2c7e59
• TROCK plugin versión: 3.0.6

We have 2 different Jira environments, one for development and one for production. We checked TROCK plugin in development and everything looked great. Now we’ve installed it in production, but no data at all under Logged Work.

Checked Jira logs, but no related error or warning.

We’ve also checked browser development console, but no error. When checking the AJAX response that we receive when changing a month, we see that the returned JSON has values for the "formattedSumOfAllSections" fields where expected in the development environment.

In production environment, that field’s values come allways empty

‌

[Jorge Castello]

We have finally solved this issue. It was a misconfiguration in Jira Database: our jiradbuser didn’t have the following schemas assigned in our SQL Server database:

• db_accessadmin
• db_datawriter

After making jiradbuser owner of those schemas, TROCK plugin started to work as expected.

[Johannes Heger]

Thanks for the update!