Restore mail not working

[Rajesh]

Hi Janos,

We have installed Piler 1.4.4 build 1001 on Debian 11.00.

Installation was successful and everything is working fine.

Only issue we face is we are not able to restore the mail . We have defined

smarthost with the relay server IP and port 25.

We are not getting any log while restoring mail in mail.log

========================================================

piler.conf path is shown below

-rw-r--r-- 1 root piler 1345 Aug 29 14:36 /usr/local/etc/piler/piler.conf

========================================================

The output of grep config-site.php /var/piler/www/config.php

if(file_exists('/usr/local/etc/piler/config-site.php')) { require_once '/usr/local/etc/piler/config-site.php'; }

================================================================================

The below is config-site.php

<?php

\$config['SITE_NAME'] = 'newpiler1.xx.co.in';
\$config['SITE_URL'] = 'http://newpiler1.xx.co.in/';
\$config['DIR_BASE'] = '/var/piler/www/';

\$config['SMTP_DOMAIN'] = 'xx.co.in';
\$config['SMTP_FROMADDR'] = '[e-mail]';
\$config['ADMIN_EMAIL'] = '[e-mail]';

\$config['DB_DRIVER'] = 'mysql';
\$config['DB_PREFIX'] = '';
\$config['DB_HOSTNAME'] = 'localhost';
\$config['DB_USERNAME'] = 'piler';
\$config['DB_PASSWORD'] = '********************';
\$config['DB_DATABASE'] = 'piler';

\$config['SMARTHOST'] = '172.x.x.x';
//$config['SMARTHOST_USER'] = '';
//$config['SMARTHOST_PASSWORD'] = '';
\$config['SMARTHOST_PORT'] = '25';
\$config['RT_INDEX'] = 1;
\$config['SPHINX_MAIN_INDEX'] = 'piler1';
\$config['PILER_HEAD_FIELD'] = 'X-piler-id:';

Can you please suggest anything we have missed out to configure.

Regards,

Rajesh

‌

[Janos SUTO]

Hello Rajesh, I think the config variable references is config-site.php are incorrect. Try removing the backslash (\) from the dollar sign ($), ie.

$config['SITE_NAME'] = 'newpiler1.xx.co.in';
$config['SITE_URL'] = 'http://newpiler1.xx.co.in/';
....

‌

Also, the next time be sure not to include the database password.

[Rajesh]

Hi Janos,

I have changed as below:

\$config['SITE_NAME'] = 'newpiler1.xx.co.in';

\$config['SITE_URL'] = 'http://' . $config['SITE_NAME'] . '/';

Still not able to restore mail and not capturing the logs

[Janos SUTO]

Now compare your config settings with mine. Are they the same? No. Can you spot the difference? Now, please fix ALL settings in config-site.php

\$config['SITE_NAME'] = 'newpiler1.xx.co.in'; // this is BAD!
$config['SITE_NAME'] = 'newpiler1.xx.co.in'; // this is GOOD

‌

[Rajesh]

HI Janos,

‌

\ is not there in our config file , it is adding while posting in the website.

It is same as you mentioned.

‌

[Janos SUTO]

Ehh, you should really use the formatting options of bitbucket, otherwise you just mislead me.

So a regular user wants to restore an email. He clicks on the restore link, then sees a splash text showing “OK” or something like that, right? If so, then check the logs of the smarthost, or even run

ngrep -X port 25 host 172.x.x.x

on the archive to verify that the archive actually attempts an smtp connection.

[Rajesh]

Hi Janos,

Mails are restored but the header is added along with the body.

FROM field is showing blank in the mail restored.

‌

[Janos SUTO]

Piler restores the complete email which has a header and a body.

[Rajesh]

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[Rajesh]

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[Rajesh]

Hi Janos,

After restoring the mail , the mail header is getting attached in to the mail body and FROM email id is not displayed in the restored mail.

I have attached ngrep & mail body output.

[Rajesh]

The issue was with smtp server , we changed the smarthost server to different smtp server , now it is working fine.

Thanks for your support.

[Janos SUTO]

Great!