piler cannot open frame file

[Nandakumar Palanisamy]

piler 1.3.0, build 955, Janos SUTO [e-mail]

Build Date: Fri Feb 5 18:04:22 IST 2021
ldd version: ldd (GNU libc) 2.17

gcc version: gcc version 4.8.5 20150623 (Red Hat 4.8.5-44) (GCC)

mails receiving from mail server but mails not stored showing as below error

“connection from mail server IP

Err: opening a tempfile: 40000000…….

cannot open frame file 40000000…….m”

restarted piler, searchd & mysql.

tmp folder rights

[root@piler ~]# ls -ld /var/piler/tmp
drwxrwxrwx. 2 root root 1105920 Nov 08 10:57 tmp

[root@piler ~]# ls -ld /var/www/piler/tmp/
drwxrwx---. 5 piler apache 233472 Nov 08 11:14 /var/www/piler/tmp/

how to resolve this

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[Janos SUTO]

Does the .m file exist? If so, what’s the exact path?

[Nandakumar Palanisamy]

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[Nandakumar Palanisamy]

yes file exists screenshot attached FYR

[Janos SUTO]

The parser initially creates temp files in the /var/piler/tmp dir, however at the end of the processing these files should be moved to /var/piler/store dir. For some reason the parsing or the processing was aborted and these stale files are left in the tmp dir. Check the mail logs for possible clues why.

[Nandakumar Palanisamy]

we didn’t found any other error in maillog Is need to enable debug log to capture any other error in log

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[Janos SUTO]

Errors are logged at normal level, however it may be worth to enable debug logging to figure out what the last step is where the processing stops. I assume you checked for free disk space and memory, and they are not the issue.

[Nandakumar Palanisamy]

yes checked sufficient resource have
15 GB memory Available 11 GB
SWAP 15GB

Free space in /var/piler - 80GB

[Nandakumar Palanisamy]

please assist to enable debug to find & solve the issue

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[Janos SUTO]

You enabled debug logging, right? Then compare the logs for a properly processed email and aborted email. What’s the last step for the latter? Is it consistently the same step?

[Nandakumar Palanisamy]

no I’m not enabled debug, i want to know how to enable debug please send the steps to enable

[Janos SUTO]

Just updated the FAQ: https://www.mailpiler.org/faq.html

[Nandakumar Palanisamy]

Here enclosed the log files FYR

[Nandakumar Palanisamy]

Here enclosed the log file after enable debug mode can you please check & let me know what needs to change

[Janos SUTO]

Please don’t redact the filenames from the error opening stuff. Also, can you archive any message properly or all emails fail?

It seems to me that you have some disk write issue. Tell me more about the host, eg. do you use local storage, permissions are fine on /var/piler/ and subdirectories, etc.

[Janos SUTO]

No updates from user.