Unrouteable address - 550

[Rory Albertyn]

Hi all,

I have set up piler, mapped the IP in config-site.php and SMTP status:
piler: OK smarthost: OK

However, when I send mail to archive@mailpiler.<mydomain> I get a return failure notice that says:

[e-mail]: host mailpiler.radiantnet.co.za[197.242.70.233] said: 550 Unrouteable address (in reply to RCPT TO command)

(<mydomain> is masking my actual domain on this post for security)

I'm at a loss as what to do. Can anyone please point me in the right direction as the piler documentation is not very concise.

Thank you!

[Janos SUTO]

Well, the docs says copy all received emails to the archive host (which should be a dedicated host, ie. not shared with the MTA) . To do that you need a resolvable FQDN, eg. archive.mailpiler.org. Then configure the MTA using always_bcc in case postfix, smtp journaling with exchange, etc.

My bet is that "mailpiler.mydomain" is not a valid dns entry. To verify it, login to the MTA host, then do "telnet mailpiler.mydomain 25", and show me the result.

[Rory Albertyn]

Hi jsuto.

I have done all the above. the Piler server has a working FQDN. I have successfully conencted to it from the MTA using telnet. See below (i have masked my real FQDN):

[root@apollo ~]# telnet mailpiler.<mydomain> 25 Trying 197.242.70.233... Connected to mailpiler.<mydomain>. Escape character is '^]'. 220 mailpiler.<mydomain> ESMTP Exim 4.80 Thu, 30 Oct 2014 10:38:00 +0200

[Janos SUTO]

OK, then the hostname is valid, however pay attention to the 220 smtp banner: it's not piler, rather it's exim. That's why I told you that the archive host should NOT be shared with an MTA. So nuke the MTA, run piler on port 25, and it will be fine.

[Rory Albertyn]

Stopping exim (which was instaleld when seting up Piler) gives errors. namely:

Telnet = Connection refused SMTP status:
piler: ERROR smarthost: ERROR

Not sure what to do now. As all we want to do is archive mail on mailpiler from our plesk server. How do I fix these issues? Again, the documentation is not very clear on this.

[Janos SUTO]

Is the piler daemon running? If not, then start it, please. The smarthost should be your MTA's name or IP-address.

[Rory Albertyn]

Piler daemon will not run now, Smarthost is my plesk MTA. Rebooted and now:

SMTP status:
piler: ERROR smarthost: OK

Only change was stopping Exim4 (Exim now fully removed)

[Janos SUTO]

What's $config['PILER_HOST'] in config-site.php?

[Rory Albertyn]

I had tried it both as localhost and and the server's IP.

[Janos SUTO]

OK, then do the following on the piler host: telnet to port 25 of the server you specified for $config['PILER_HOST'], and show me the result.

[Rory Albertyn]

I reinstalled and it is seeming to be running smoothly. I just think sphinx is dead slow. to index ;)

Health monitor says there are 2 mails (one I sent to archive@ and the other I imported from a test account) Nothing shows in statistics or search, the one sent to archive@ is showing under audit. Weird

Thank you for your help!

[Janos SUTO]

OK, I'm glad that it finally works.

[Rory Albertyn]

Me too. Just search doesn't work. lol

Crazy. But I'll keep going. If that doesn't work. I'll open a specific Issue for that. Thanks!

[Janos SUTO]

Is a teamviewer session possible? If so, the find me on skype (janos.suto)

[Rory Albertyn]

Not really. it is pure command line on a server.