Forwarded messages does not appear in search result

[Former user]

We have forwarded messages of User A to User B using Exchange 2013 mailbox delivery options. When we send any mail to User A it is also delivered to User B' mailbox.. After archive, we can find these forwarded messages in User A's login however they are not shown in User B's login.

Request you to check this and let me know how we can fix this.

Keep up good work!

Thanks, Kishor

[eXtremeSHOK]

How are you getting the messages into mailpiler ? (relay, smarthost, imapfetch...)

Usually with exchange internal emails (between users) are not forwarded to an external server.

[Kishor]

I have configured Exchange 2013 journaling on mailbox database and set mailpiler contact as a 'Journal recipient' which relays messages to mailpiler server.

Steps for configuring journaling are given in 'Enable or disable per-mailbox database journaling' section from http://technet.microsoft.com/en-in/library/jj651670(v=exchg.150).aspx

And steps to configure mail forwarding between two Exchange mailbox are given in http://technet.microsoft.com/en-in/library/dd351134(v=exchg.150).aspx

Message recipient meta-data provided in the journal report envelope includes forwarding details in following format

"To: [e-mail], Forwarded: [e-mail]"

Please check http://blogs.technet.com/b/exchange/archive/2010/01/28/3409250.aspx for details.

Thanks for your help.

Regards, Kishor

[Janos SUTO]

Please do the following: locate the message in the piler gui, click on it, then click on journal link in the lower pane, and show me the detected journal part of the message. You may send it to my email (see piler -v).

[Kishor]

Thanks!

After raising this issue, i realised that i was able to see few messages sent to UserA in User B's WebUi but not all the messages. Messages i am able to see are sent from non outlook clients and have following information in Journal report message.

Sender: [e-mail] Subject: Request Message-Id: 4206558.5101421644467911.JavaMail.INTELL05$@mail.domain.local Recipient: [e-mail] Recipient: [e-mail], Forwarded: [e-mail] Recipient: [e-mail], Forwarded: [e-mail]

Message sent from outlook client to UserA and not searchable in UserB's login contains following information in Journal report message

Sender: [e-mail] Subject: RE: Need Message-Id: [e-mail] To: [e-mail] Cc: [e-mail] Cc: [e-mail] Cc: [e-mail], Forwarded: [e-mail] Cc: [e-mail], Forwarded: [e-mail]

Is this related to 'Recipient:' vs 'Cc:' in the Journal message body?

I am unable to find 'journal link' in piler gui, appreciate if you could provide screenshot.

Thanks for your help.

Regards, Kishor

[Janos SUTO]

Please try the following: set syslog_recipients=1 in piler.conf, then execute /etc/init.d/rc.piler reload, and check the maillog in both cases, as piler will syslogs all the recipients it an discover in the email. Then verify whether all recipients are logged in both cases.

[Kishor]

Done, it is not resolving all the recipients if we send email using outlook. When we use vbscript to send email to UserA, piler automatically resolves all relevant IDs in 'rcpt=' including UserB's email ID.

Thanks, Kishor

[Janos SUTO]

Hmm, I tried to fabricate 2 messages, and I could see all recipients. Can you send two short emails (one normal, one forwarded), and send them to me? Use pilerget to retrieve them, eg.

pilertest 4000000054bcf43e12af39dc000c31de0d75

[Kishor]

Journal envolope metadata for message sent from outlook looks like following image. http://i.technet.microsoft.com/Bb331962.93e18299-a9d3-494a-9864-5dc6a97854b2(en-us,EXCHG.141).gif

Please note the second line from botton about Forwarded message.

Thanks, Kishor

[Janos SUTO]

Yeah, I noticed. However the parser should discover all addresses having an @ symbol. So please help me to fix it by sending me 2 short test messages.

[Kishor]

Request you to delete these attachements after download.

Regards, Kishor

[Janos SUTO]

Thanks, apparently the journaling part looks like the same for both messages. I'll check it, and let you know what I find.

[Kishor]

Thanks!

Regards, Kishor

[Janos SUTO]

OK, I think I've nailed it. Please upgrade to the master branch (see the download section), and it will be fine.

[Kishor]

Problem solved!!!

Thank you very much, I really appreciate it. Keep up the good work!

Regards, Kishor