High CPU Usage - PDFtoText

[Jim Keating]

Hi Janos,
Our Piler Server started a high CPU utilization cycle where it stays at about 100% for the last 24 hours and continuing on. (The Piler email queue on our Exchange Server is backing up but still processing messages very slowly.) When checking the CPU using "root@piler:~# ps aux | grep piler" we see two process for pdftotext that are very high. I've attached a text file showing the results.
Thanks in advance for your help with this issue. JK

[Janos SUTO]

Show me piler -v output, please. The problem is that pdftotext is stuck, and so is the calling process. ie. piler. Recent versions of piler features the timeout binary to make sure no helper process is run for a long time.

[Jim Keating]

Here it is Janos: piler 0.1.24-master-branch, build 836, Janos SUTO [e-mail]

Build Date: Sun Sep 1 21:35:24 CEST 2013 ldd version: ldd (Debian EGLIBC 2.13-38) 2.13 gcc version: gcc version 4.7.2 (Debian 4.7.2-5) Configure command: ./configure --localstatedir=/var --enable-starttls --enable-tcpwrappers --with-database=mysql

Thanks!

[Jim Keating]

This was a VMWare image that we downloaded last summer.

[Janos SUTO]

OK, then it's worth to upgrade to the master branch, and it's likely to solve the issue. Let me know how it goes.

[Jim Keating]

Janos, Do you have an upgrade instructions guide that explains the process? Thanks again! Jim

[Janos SUTO]

Well, I believe that the instructions on the upgrade page should work out.

[Janos SUTO]

Reopen the case if you have issues upgrading.